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Terms & Conditions and End User License Agreement

Effective September 1, 2026 Published August 2, 2026 Version 5.0 Contact support@seatconnect.com Location Las Vegas, Nevada

IMPORTANT — READ CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THE SEATCONNECT APPLICATION.

This document contains both the Terms & Conditions and the End User License Agreement (collectively, the "Agreement") governing your use of the SeatConnect mobile application. This is a legally binding contract between you ("User," "you," or "your") and Seat Connect, LLC ("Company," "we," "us," or "our"). By downloading, installing, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.

IF YOU DO NOT AGREE TO ALL TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD, INSTALL, OR USE THE APP. IF YOU HAVE ALREADY DOWNLOADED THE APP, DELETE IT FROM YOUR DEVICE.

Order of Precedence

This Agreement is organized into two parts: Part I (Terms & Conditions) and Part II (End User License Agreement). Your use of the Platform is also governed by our Privacy Policy, incorporated herein by reference. Buyer protection terms and escrow flow obligations are incorporated directly into this Agreement.

In the event of any conflict between provisions, the following order of precedence applies:

Exception: With respect to matters of personal data protection and privacy, the Privacy Policy controls over both Part I and Part II.

Part I

Terms & Conditions

1. Definitions

The following terms are used throughout this Agreement and have the meanings set forth below.

2. Acceptance of Terms

By downloading, accessing, or using SeatConnect, you agree to be bound by this Agreement. If you do not agree, do not use the Platform. Throughout this Agreement, any list of examples, violations, prohibited activities, or enumerated items is illustrative and not exhaustive. SeatConnect reserves the right to take action on any behavior that violates the spirit of these Terms, even if not specifically listed.

3. Description of Services

SeatConnect is two things at once: a secondary ticket exchange and a social fan community platform — and neither exists without the other. We are a dedicated space where sports fans come to connect with other fans who share their passion, rep their fandom, and when the time comes, buy and sell tickets with people they trust to be real fans.

On the community side, SeatConnect enables fans to build Fan Cards, join Team Hubs, post Hot Takes and Bold Predictions, discover other fans through the All Teams Feed and Connect screen, and engage in the kind of fan-to-fan conversation that happens naturally in the stands but rarely exists online in a dedicated, verified fan space.

On the marketplace side, SeatConnect enables fans to buy and sell sports event tickets directly with one another — including season ticket members, PSL holders, suite owners, and other premium rights holders — through a structured, secure escrow process with clear protections for both sides.

The community and the marketplace are intentionally connected. Fan Cards unlock access to Team Hubs and Hub-exclusive listings. Team Hubs build the verified fan community that makes the marketplace trustworthy. It is a fan platform first — the marketplace is the natural extension of that.

Where the Platform is available. The Platform is available as a mobile application for iOS and Android and as a web application at seatconnect.com. This Agreement applies to your use of the Platform through any of them.

Publicly visible content. Some content on the Platform is visible to people who are not signed in, including marketplace listings, Personal Seat Licence listings, and the posts attached to them. If you create a public listing, the listing and the information in it can be seen by anyone on the internet, including your display name and the seat details you provide.

Specifically, the Platform enables users to:

Important Disclaimer — No Affiliation with Teams or Leagues

SeatConnect is a fully independent, fan-operated platform. We have zero affiliation, partnership, sponsorship, endorsement, or business relationship with any sports team, league, or sports organization — including but not limited to the NFL, NBA, MLB, NHL, and any franchise, club, or organization within those leagues. We are not affiliated with any venue, primary ticket issuer, or official ticketing partner.

SeatConnect allows fans to identify the teams they support by team name and team colors so that fans can connect with one another and organize their community around shared fandom. This identification is fan-driven and fan-created. We deliberately do not use any official team logos, league marks, or proprietary visual identities. Where visual references to teams are used within the Platform, they are expressed through team colors and generic emojis only — never through official trademarked logos or licensed imagery.

The use of team names and colors on this Platform is for the sole purpose of helping fans identify and connect with other fans of the same team. It does not imply, suggest, or represent any official relationship, approval, or endorsement by any team, league, or affiliated organization.

We do not sell tickets directly, do not own or hold any tickets listed on the Platform, and are not responsible for the face value of any listed ticket. SeatConnect is a secondary ticket exchange — not a reseller. SeatConnect's role is to connect buyers and sellers and facilitate transactions through our escrow flows. Individual sellers are solely responsible for the tickets they list and the representations they make.

Geographic Restrictions: Listings are restricted to events within the United States only. International event listings are strictly prohibited.

Platform Access Thresholds

Certain SeatConnect features become available based on community participation milestones for each team.

4. Eligibility & Account Requirements

4.1 Age Requirements

Minimum Age — Social & Community Features (13+): You must be at least 13 years of age to create a SeatConnect account and access the Platform's social and community features, including Fan Cards, Team Hubs, the All Teams Feed, posting content, and connecting with other fans. By creating an account, you represent that you are at least 13 years old.

Ticket Transactions (18+): You must be at least 18 years of age to buy, sell, trade, swap, or receive tickets on the Platform, including tickets received through a giveaway. This requirement has no exceptions and no parental-consent exception. Sellers are independently age-verified by Stripe Connect during payout onboarding. By initiating any ticket transaction, you represent that you are at least 18 years old.

Minor Users (Ages 13–17): If you are between 13 and 17 years of age, you may use SeatConnect's social and community features with the knowledge and consent of your parent or legal guardian. By permitting a minor to use the Platform, a parent or legal guardian agrees to this Agreement on the minor's behalf and accepts full responsibility for that minor's activity on the Platform, including any content they post and any interactions they have with other users. We encourage parents and guardians to review Section 6 (Team Hubs & Community Features) and our Child Safety Standards, which describe where contact between users is possible.

Users between 13 and 17 may not buy, sell, trade, swap, or receive tickets under any circumstances. SeatConnect is not responsible for a minor's use of the Platform where a parent or guardian has permitted such use, or where a minor has misrepresented their age to create an account. SeatConnect reserves the right to terminate any account found to be in violation of these age requirements and to void any associated transactions.

How age is established. SeatConnect does not ask for or store your date of birth. Age is established by the representation you make when you accept this Agreement and, for sellers, by the identity verification Stripe performs during payout onboarding. SeatConnect does not otherwise independently verify the age of account holders.

4.2 App Store Rating

The SeatConnect app carries a 13+ age rating on the Apple App Store and Google Play Store, consistent with the Platform's social and community features, user-generated content, and fan-to-fan interactions. The 18+ requirement for ticket transactions is governed separately by Section 4.1 above and applies regardless of the app's store rating.

4.3 Account Registration

Account creation is required to buy or sell tickets, participate in Team Hubs, post content, message other users, or access any transactional or community feature. You may browse certain event information without an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4.4 One Account Per Person

Each person may maintain only one active SeatConnect account. Creating duplicate accounts to circumvent suspensions, restrictions, or verification requirements is prohibited and may result in permanent platform ban.

4.5 Buyer Requirements & Transaction Review

To purchase tickets you must hold a SeatConnect account, be at least 18 years of age, and provide a valid payment method. Payment authorization, card-fraud screening, and chargeback handling are performed by our payment processor as part of processing your payment.

SeatConnect does not impose per-purchase spending limits or buyer tiers.

Transaction review. SeatConnect reviews transactions on the Platform. Where a transaction shows indicators of fraud, account takeover, or misuse, SeatConnect may hold the transaction and require you to complete identity verification (Section 5.7) before the tickets are released to you. Your payment is held and is not released to the seller while a transaction is under review. If verification is not completed, or if SeatConnect concludes the transaction is fraudulent, SeatConnect may cancel the transaction and refund the buyer in full. SeatConnect may also decline, hold, or reverse any transaction, and may suspend an account, where it believes fraud or misuse has occurred.

This review is discretionary. SeatConnect does not commit to reviewing every transaction, to detecting every instance of fraud, or to any particular review timeframe.

4.6 Seller Verification (Stripe Connect)

All sellers must complete Stripe Connect account setup and identity verification before creating their first listing. This includes government-issued identification verification, legal name and date of birth, tax identification number (SSN or EIN), bank account ownership verification, address verification, and fraud screening and KYC/AML compliance through Stripe's systems. All sellers who successfully complete Stripe Connect verification are considered Verified Sellers on the Platform.

4.7 INFORM Consumers Act Compliance

SeatConnect complies with the Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumers Act), effective June 27, 2023. Under this federal law, SeatConnect is required to collect, verify, and in certain circumstances disclose, information about high-volume sellers on the Platform.

A "high-volume seller" under the INFORM Act is any seller who, in any continuous 12-month period within the past 24 months, has conducted 200 or more transactions and generated $5,000 or more in gross revenue through the Platform. Seller identity verification is handled through Stripe Connect onboarding.

Sellers whose annual gross revenue through the Platform equals or exceeds $20,000 may have their name or business name, working phone number, and working email address disclosed on their listing pages as required by law. Sellers who withhold required information will have their listing privileges suspended until the information is provided and verified.

5. Fan Verification & Verified Status

5.1 Verified Fan Program

SeatConnect's Verified Fan program authenticates users with documented season ticket memberships, PSL ownership, suite contracts, or other qualifying credentials. Verified status grants access to enhanced platform features, priority listing placement, and elevated trust signals — including a Verified badge and credential tags displayed on your Fan Card.

5.2 Credential Tags

Verified credential tags are displayed on a user's Fan Card upon successful verification of the corresponding credential. The following credential tags are available:

Each credential tag requires submission and verification of supporting documentation through our secure in-app process. Tags reflect credentials at the time of verification. If your underlying credential expires, is revoked, or is no longer valid, you are responsible for notifying SeatConnect. SeatConnect reserves the right to remove any credential tag if the underlying credential can no longer be verified.

5.3 Verification Process

Verification requires submission of supporting documentation through our secure in-app process. SeatConnect reviews all submissions and reserves the right to approve, deny, or revoke Verified status or individual credential tags at our sole discretion. Submitting false or altered documentation is grounds for immediate permanent account termination.

5.4 About Me Tags & Fan Discovery

Your About Me section on your Fan Card includes both a short written bio and a set of tappable identity tags you select to describe what kind of fan you are. These tags are displayed publicly on your Fan Card and help other fans discover you based on shared interests, buying and selling needs, and fan identity. About Me tags are self-selected and self-reported. Tags that misrepresent your credentials or status may be removed by SeatConnect at our discretion.

5.5 Fan Card & About Me

Your Fan Card is your public identity on SeatConnect for a specific team. It displays your username, About Me section, verified credential tags for that team, Fan Spotlight statement (if added), and engagement highlights. Your Fan Card is publicly visible to all registered SeatConnect users.

5.6 Multiple Fan Cards

A single SeatConnect account may hold Fan Cards for multiple teams. If you are a fan of more than one team, you may create a Fan Card for each team you support — all accessible from your one SeatConnect profile. Each Fan Card is independent: it represents your fandom for that specific team, holds your credential tags for that team, and operates as its own entry point into that team's community. Each Fan Card counts toward that team's platform access threshold and grants access to that team's Team Hub and Hub-exclusive listings once unlocked.

You may add an Instagram handle to your Fan Card. If you do, it is visible to anyone who can see your Fan Card. SeatConnect does not verify that a linked account belongs to you and does not connect to or read from Instagram.

5.7 Identity Verification for Trades, Giveaways, and Selling

Certain Platform features — including proposing or accepting a ticket trade or swap, claiming or receiving a giveaway ticket, and creating a listing — require SeatConnect identity verification. To become verified you submit a government-issued photo ID through the in-app verification flow. A member of the SeatConnect team reviews your submission manually. This review is performed by SeatConnect and is separate from Stripe Connect onboarding, which applies only to sellers receiving payouts and is operated by Stripe.

Your submission will show one of the following states: submitted, in review, verified, or requires another look. Where a submission is declined, the reviewer's reason is shown to you and you may resubmit. SeatConnect does not guarantee a review timeframe and may decline any submission at its discretion. Identity documents you submit are handled as described in the Privacy Policy.

6. Team Hubs & Community Features

6.1 The Hub Tab — All Teams and My Teams

All Teams Feed: The open, ungated community feed where fans from any team or league can post content, engage with other fans, and share links and engagement cards. There is no fan threshold, no team affiliation requirement, and no application process — any registered SeatConnect user can access and post in the All Teams Feed immediately upon account creation.

My Teams (Team Hubs): The personalized section of the Hub tab where a user accesses Team Hubs for the specific teams they have joined. Team Hubs are subject to the platform access thresholds described in Section 3 — a dedicated Team Hub becomes available only once at least 250 Fan Cards have been created by fans of that team.

6.2 Content Types

Users may create the following types of posts within the All Teams Feed and within Team Hubs (where unlocked):

6.3 Community Standards

All content posted within Team Hubs must comply with Section 7. SeatConnect moderates community spaces and reserves the right to remove content, restrict posting privileges, or suspend access at our sole discretion.

6.4 Reactions & Engagement

Users may react to posts using platform-provided vibe reactions. Coordinated inauthentic engagement — including using secondary accounts to artificially inflate reactions — is prohibited.

6.5 Fan Spotlight

Fan Spotlight is a self-expression feature on your Fan Card where you can write a short statement about your fan story, proudest sports moment, or personal connection to your team. Your Fan Spotlight statement must comply with the Content Standards in Section 7. SeatConnect does not nominate, curate, or feature individual Fan Spotlight statements in marketing materials or on the Platform outside of your Fan Card.

6.6 No Endorsement

Views and opinions in the All Teams Feed, Team Hubs, and community posts are solely those of individual users. SeatConnect does not endorse, adopt, or verify user opinions, predictions, claims, or any external links or third-party content shared within the Platform.

6.7 Channels

Channels are communities created and run by fans, not by SeatConnect. A channel has a creator, who acts as its administrator, and members who join.

Joining. A channel is either open, meaning anyone may join directly, or request-based, meaning you submit a request that the administrator approves or declines. A request may include an answer to a question the administrator has set. If you request to join, the administrator can see your answer.

What an administrator can do. The creator of a channel may remove any member; assign a member a title or nickname visible to the whole channel; set the channel's rules, welcome message, appearance, and description; restrict posting so that only they can post; approve or decline join requests; resolve card outcomes; and unpublish, archive, or delete the channel. An administrator cannot edit or delete another member's messages, read private conversations, or transfer administrator rights.

What other members can see about you. Members of a channel can see your profile, when you joined, any title or nickname the administrator has given you, and your answers to any polls, RSVPs, or picks posted in that channel. If a channel is open and published, its member list is visible to any signed-in SeatConnect user, not only to members.

SeatConnect's role. SeatConnect does not run fan-created channels and does not endorse their content. A channel administrator is not a SeatConnect representative. SeatConnect may suspend, archive, or remove any channel that violates this Agreement, and content in channels is subject to the reporting and moderation process in Section 7.3.

6.8 Logged Games, Venue Reviews, and Insider Tips

You can log games you attended — with photos, video, a score, a written story, ratings, and tags — and write reviews of venues, including insider tips and photos. Logged games and venue reviews are visible to every signed-in SeatConnect user. They are not private to you.

Tagging other fans. When you log a game you may tag other SeatConnect users as companions who attended with you. Tagging someone associates their account with that event, venue, and date, and is visible to everyone who can see the entry. Only tag people who are comfortable being tagged. If someone tags you and you would rather they had not, contact them or report the entry.

Photo metadata is handled as described in Section 9 and in the Privacy Policy.

6.9 Rankings, Badges, and Leaderboards

Rankings. Some posts let fans rank a set of options. Your ballot is recorded against your account and is visible to other signed-in users — rankings are not anonymous polls.

Badges. SeatConnect awards badges automatically based on your activity, and may grant badges manually. Badges you hold are shown on your profile and Fan Card and are visible to anyone who can see your profile. SeatConnect may add, change, withdraw, or reset badges at any time. Badges carry no cash value, cannot be transferred or sold, and confer no entitlement.

Leaderboards. SeatConnect publishes leaderboards ranking fans by activity — such as games logged or reviews written — within a team, venue, or channel. If you take part in the activity a leaderboard measures, you may appear on it by name and photo. There is no opt-out from leaderboards other than not taking part in the underlying activity.

6.10 Sharing and Share Graphics

The Platform can generate a shareable image or video from your content — a logged game, a venue review, a ranking result, a listing, a Fan Card. These graphics carry SeatConnect branding and may include your display name, photo, and the content itself.

When you share one, you are publishing it outside SeatConnect. Once shared to another service or sent to another person, SeatConnect cannot recall it, and what that service does with it is governed by their terms, not ours.

SeatConnect records that a share happened — what was shared and when — to understand which features fans share. The content of what you share off-platform is not tracked.

7. Content Standards & Acceptable Use

7.1 Your Responsibilities

You are solely responsible for all content you submit, post, or share on the Platform — including your About Me section, Fan Spotlight statement, posts, messages, listings, and reviews. You represent and warrant that your content does not violate any applicable law, infringe any third-party rights, or violate this Agreement. SeatConnect is not the publisher or speaker of user-generated content and is not liable for content posted by users, as further described in Section 24.

7.2 Prohibited Content

The following content is strictly prohibited on the Platform:

Illegal Content: Illegal drug use, sales, or distribution; weapons sales or illegal firearms content; counterfeit goods or fraudulent services; copyright infringement or intellectual property violations; any content violating federal, state, or local laws.

Inappropriate or Harmful Content: Nudity, sexually explicit images, videos, or text; threats of violence; graphic violence; content promoting self-harm or suicide; bullying, harassment, or intimidation.

Hate Speech and Discrimination: Content targeting individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics; discriminatory language or slurs; content promoting hate groups or extremist ideologies.

Spam and Deceptive Practices: Repetitive or irrelevant content; misleading information or false claims; impersonation of any user, team, or public figure; phishing or scam content.

Privacy Violations: Sharing another user's personal information without consent ("doxxing"); non-consensual intimate images; publishing personal contact information.

Marketplace Violations: Ticket listings for events you do not have valid rights to sell; listings that misrepresent seat location, view obstruction, or ticket validity; any non-digital ticket listing; including personal contact information in listings or About Me sections to solicit off-platform transactions; sharing links to malicious, fraudulent, or harmful external sites; sharing links to adult content or illegal content.

Profanity Standards: Passionate sports discussion is expected. Excessive profanity creating a hostile environment is prohibited. Personal attacks using profane language will be removed. Context matters — profanity in sports excitement may be acceptable; targeted harassment is not.

7.3 Content Moderation

User Reporting: A "Report" control is available on every piece of user-generated content on the Platform — posts, comments, chat and channel messages, photos, videos, Fan Spotlights, logged games, venue reviews, listings — and on user profiles. Reporting is confidential; the person you report is not told who reported them. You select a reason from a fixed list covering spam, nudity or sexual activity, hate speech, violence, sale of illegal or regulated goods, bullying or harassment, intellectual-property violation, false information, self-harm content, and drugs.

Human Review: Reports are reviewed by SeatConnect staff. We prioritize reports involving the safety of a minor, credible threats of harm, and child sexual abuse or exploitation, and we act on those ahead of all other categories. Review is context-sensitive and accounts for sports fan culture. We do not commit to a fixed review time for other categories.

Automated Systems: SeatConnect does not operate automated content classification, automated image or video scanning, or automated account-level enforcement. Every enforcement decision affecting an account is made by a person. Automated processes on the Platform are limited to workflow automation, such as routing a report to the right reviewer.

Enforcement Actions: Content removal, warning notifications, temporary posting restrictions, account suspension, or permanent ban.

Grounds for Permanent Ban: Repeated violations after warnings; fraudulent activity of any kind; creating multiple accounts to evade restrictions or bans; harassment or abuse of other users; sharing prohibited content; attempting to circumvent platform safety measures. SeatConnect may terminate accounts immediately without prior warning for serious violations.

Appeals: If your content is removed or your account is restricted, you may contact support@seatconnect.com to have the decision reviewed by a member of the team who did not make the original decision.

7.4 User Safety Tools

8. Platform Safety

8.1 Our Commitment to a Safe Environment

SeatConnect is committed to maintaining a safe, moderated environment for all users — including minors who use the Platform with parental consent under Section 4.1. The following measures are in place: community guidelines govern all user-generated content; SeatConnect reviews reported content and takes action against violations; all users can report content and block other users; the Platform enforces a 13+ minimum age and an 18+ requirement for ticket transactions; all automated flags are reviewed by human staff before account-level consequences are applied; and SeatConnect encourages parents and guardians of minor users to monitor their child's activity.

8.2 User Responsibility for Safe Interactions

While SeatConnect takes the measures above to foster a safe environment, no platform can guarantee that all interactions between users will be free of harm. All users are responsible for their own conduct. You agree not to use the Platform to contact, solicit, or engage with any user in a manner that is harassing, predatory, deceptive, or harmful.

If you become aware of any user who appears to be a minor being contacted in an inappropriate manner, or of any content that may endanger a minor, report it immediately using the in-app report function or by contacting support@seatconnect.com. SeatConnect will escalate reports involving the safety of minors to appropriate authorities where required by law.

8.3 No Guarantee of a Harm-Free Environment

SeatConnect implements the above safeguards in good faith and in accordance with industry standards. However, SeatConnect cannot monitor all user interactions in real time and cannot guarantee that the Platform will be completely free from harmful content or conduct. SeatConnect's liability for user-generated content and user interactions is limited as described in Sections 24 and 25.

9. Device Permissions

Required Permissions: Network access (for connectivity, transactions, and real-time features); device storage (for app data and local caching).

Optional Permissions: Push notifications (for transaction alerts, community updates, and security events); camera, photo library, and microphone (for profile photos, listing photos and videos, game photos, credential documents, and video clips).

SeatConnect does not request access to your device's location. The app does not use GPS, and no location permission is requested on iOS or Android.

Photo metadata. When you select photos to log a game you attended, the app reads metadata your camera embedded in those photos — the capture date and, where your camera recorded it, the location the photo was taken — in order to suggest which game and venue the photos are from. This matching happens on your device. The coordinates are not uploaded to SeatConnect and are not stored. Only the venue and date you confirm are saved to your account. If you would prefer the app not to read this metadata, disable location tagging in your device's camera settings, or enter the game details manually.

Permission Control: All permissions can be managed through your device settings at any time. Revoking optional permissions will not result in account penalty, though some features may become unavailable.

9B. Ticket Marketplace

Marketplace Overview

SeatConnect's ticket marketplace facilitates peer-to-peer ticket sales between verified fans. SeatConnect acts as an intermediary platform and is not a party to any ticket sale transaction. All transactions are between individual buyers and sellers.

Digital Tickets Only — Absolute Requirement

SeatConnect exclusively supports Digital Ticket transactions. This is a non-negotiable, absolute requirement with zero exceptions. Physical tickets, print-at-home or PDF tickets, will call tickets, Apple Wallet tickets that cannot be officially transferred, screenshot-only tickets without an official transfer mechanism, and any ticket format that does not support direct transfer through an official venue or team platform are strictly prohibited. Attempting to fulfill any order with a non-digital ticket constitutes non-delivery.

Listing Accuracy

Sellers are solely responsible for the accuracy of their listings, including seat section, row, seat number, face value, any obstructions, and the validity of the tickets. Knowingly misrepresenting any listing detail is a material breach of this Agreement and grounds for immediate account termination.

Transfer Restriction Disclosure Required: Sellers must disclose any transfer restrictions, resale prohibitions, or limitations imposed by the original ticket issuer when listing tickets.

Single Listing Policy: Sellers must list all tickets for the same event and section as a single listing. Multiple separate listings for the same seats are prohibited.

Ticket Validity Guarantee

If tickets delivered to a buyer are invalid, cancelled, or materially different from the listing description, the buyer is entitled to a full refund. Refund eligibility and timing is governed by Section 12.

Prohibited Listings

Tickets the seller does not own or have the right to transfer; duplicate listings of the same ticket(s); tickets already used, transferred, or cancelled; non-digital ticket formats; stolen, counterfeit, or fraudulent tickets; tickets obtained through unauthorized means; tickets for events cancelled or indefinitely postponed; listings violating applicable state ticket resale law.

Price Setting

Sellers set their own prices. SeatConnect does not set, control, or guarantee ticket prices. Sellers are responsible for complying with all applicable anti-scalping and ticket resale laws in their jurisdiction. All prices must be listed in U.S. dollars.

Price Transparency — FTC Junk Fees Rule Compliance

SeatConnect complies with the FTC's Rule on Unfair or Deceptive Fees (16 C.F.R. Part 464), effective May 12, 2025. All ticket listings on the Platform must display the total price a buyer will pay — inclusive of all mandatory fees — clearly and prominently from the first moment pricing information is shown. SeatConnect does not add hidden fees on top of seller-set prices — any fees charged by the Platform will be clearly disclosed before a buyer confirms a purchase.

Make An Offer Feature

Sellers may enable the Make An Offer feature when listing tickets, allowing buyers to submit offers below the listed price. Offers remain active until event kickoff or seller acceptance, whichever comes first. When a seller accepts an offer, the buyer's saved payment method is charged in full at that moment (Section 11.3). The same flat 10% seller fee applies to accepted offers, calculated on the final agreed-upon sale price.

Event Cancellations

If an event is officially cancelled without rescheduling, buyers are entitled to a full refund of the original purchase price as fully described in Section 12. For postponed or rescheduled events, all sales are final. Original tickets remain valid for the new date. Buyers who cannot attend the rescheduled date may list their tickets for resale on the Platform.

Hub-Exclusive Listings

Sellers who are members of a team's Team Hub may designate any of their ticket listings as Hub-exclusive at the time of listing creation. Hub-exclusive listings are completely invisible to users who do not hold a Fan Card for the relevant team. They do not appear in general marketplace search results, are not discoverable through standard browsing, and are not disclosed or teased to non-members in any form. Only users who hold a valid Fan Card for the seller's team can see, access, and purchase a Hub-exclusive listing.

9C. Trades, Swaps, and Giveaways

9C.1 What These Are

In addition to buying and selling, the Platform allows fans to trade tickets with one another and to give tickets away. No money changes hands in a trade, swap, or giveaway, and SeatConnect charges no fee for any of them.

9C.2 Eligibility

You must be at least 18 years of age and hold current SeatConnect identity verification (Section 5.7) to propose, accept, or claim a trade, swap, or giveaway, or to receive tickets through one. This applies to both sides of a trade and to every giveaway recipient.

9C.3 How a Trade Works

One fan offers a listed ticket in exchange for another. When both parties accept, each has 72 hours to transfer their ticket to SeatConnect. SeatConnect forwards each ticket to the other party, and each party confirms receipt. Either party may cancel before both tickets have been sent. If either party fails to transfer within 72 hours, the trade lapses and any ticket already received is returned. A reminder is sent to a party who has not transferred within 12 hours of the deadline.

9C.4 How a Giveaway Works

A fan or partner offers a ticket at no cost. Other fans respond to say they would like it, and the person giving the ticket away chooses who receives it, at their sole discretion. Nothing is drawn at random, no purchase or payment of any kind is required to enter or to win, and no consideration is required. A giveaway is a gift chosen by the giver — it is not a sweepstakes, lottery, contest, or raffle. Free tickets may be given away without restriction, subject only to the eligibility requirements in Section 9C.2.

Once a recipient is chosen, the giver has 72 hours to transfer the ticket to SeatConnect, which forwards it to the recipient. If the giver does not transfer within that window, the giveaway lapses. SeatConnect does not guarantee that any giveaway will be completed and provides no compensation to a chosen recipient if the giver does not transfer.

9C.5 Who May Run a Giveaway

Giveaways may be run only by accounts SeatConnect has approved as verified partners. SeatConnect may approve, decline, or withdraw giveaway privileges at its discretion.

9C.6 Tickets You Receive Through a Giveaway

A giveaway ticket is a gift. We ask that you do not resell it — the fan who gave it away could have sold it themselves and chose not to, and reselling a gift runs against the spirit of what they did. That said, once the ticket is transferred to you it is yours, and what you do with it is your decision. SeatConnect does not prohibit or penalise the resale of a ticket you received as a gift.

9C.7 SeatConnect's Role

SeatConnect facilitates the transfer and verifies that tickets sent to us match what was offered. SeatConnect is not a party to any trade or giveaway, makes no representation as to the value or validity of tickets offered by another fan beyond the verification described here, and does not mediate disputes over what was promised between fans outside the Platform.

9D. Takeovers

A Takeover is a group experience organised by a host — typically a season-ticket holder or group leader — who offers packages of seats, and sometimes extras such as parking or a tailgate, for a specific event.

Approval. Takeovers are visible only after SeatConnect has reviewed and approved them. SeatConnect may decline or withdraw any Takeover.

Payment is immediate. Unlike a standard ticket purchase, your card is charged in full at the moment you buy a Takeover package. This is because the host's inventory is contractually committed to SeatConnect in advance.

Fees. You pay the listed package price. There is no buyer fee. SeatConnect deducts 10% from the host's proceeds.

What you get. The host is responsible for delivering the seats and any extras described. On purchase you are added automatically to the Takeover's channel, where the host coordinates with buyers. Your name and the email address on your account are shared with the host so that they can transfer your tickets.

Cancellation and refunds. You cannot cancel a Takeover order — Section 12.1 applies. If SeatConnect or the host cancels the Takeover, every order is refunded in full to the original payment method and the seats are released. SeatConnect may cancel a Takeover at its discretion, including where a host fails to deliver.

Host payouts are released by SeatConnect after the event.

9E. Personal Seat Licence (PSL) Transactions

Listing. A PSL listing must be verified by SeatConnect before it goes live. You submit your licence agreement, a season-ticket invoice, and where applicable partner authorisation. SeatConnect reviews these and either verifies the listing or returns it with a reason.

Offers. Buyers and sellers exchange offers and counter-offers in rounds. Each offer carries an expiry. Accepting an offer places the listing under contract and freezes the agreed terms.

The deal clock. Once under contract, the parties have 30 days to complete. SeatConnect sends reminders as the deadline approaches and may extend the deadline where circumstances warrant; extensions are recorded. A deal that does not complete may be cancelled or recorded as a seller default.

Stages. A PSL transaction moves through: under contract → paperwork → funding → funds secured → transfer filed with the team → awaiting team approval → team approved → payout approved → settled. Each stage is advanced by SeatConnect staff, not automatically.

The team's decision is final. A PSL transfer requires the team's approval. SeatConnect cannot guarantee that any team will approve a transfer. If the team rejects it, the transaction is refunded.

Escrow ceiling. Buyer funds are held for a maximum of 75 days from the date funding is secured.

Fees. SeatConnect deducts 10% commission from the sale price, plus the team's licence transfer fee of $110.00 per licence (charged once per licence, not per seat), which is passed through to the team. Commission is calculated on the accepted offer amount, not the asking price.

Funding. PSL purchases are funded by bank transfer or ACH arranged with SeatConnect directly, not by card.

10. Escrow & Ticket Transfer

Every ticket transaction on SeatConnect runs through SeatConnect. Sellers never transfer tickets directly to buyers. The seller transfers the tickets to SeatConnect, SeatConnect verifies that they match the listing, and SeatConnect then delivers them to the buyer. This applies to all inventory — single-game tickets, multi-game packages, season tickets, suites, and premium products alike.

SeatConnect collects and holds the buyer's payment at the time of purchase. Funds are not released to the seller until 5 business days after the event has concluded, regardless of when tickets are delivered. Full payout terms are in Section 11.4.

10.1 The Escrow Flow

  1. Buyer submits payment — funds held in escrow by SeatConnect
  2. Seller transfers Digital Tickets to SeatConnect at tickets@seatconnect.com, or through the in-app transfer instructions, before the transfer deadline below
  3. SeatConnect verifies that the tickets received match the listing
  4. SeatConnect delivers the verified tickets to the buyer
  5. Transaction is finalized and payout proceeds per Section 11.4

Seller Best Practice: Transfer tickets as soon as possible after a sale is confirmed. Do not wait for reminder notifications — SeatConnect needs time to verify and forward before the event.

The Seller Transfer Deadline

When a buyer's payment is confirmed, the seller has 72 hours from the time of purchase to transfer the tickets — or until one hour before the event starts, whichever comes first. This deadline is anchored to the moment of purchase, not to the date of the event.

WhenWhat Happens
At purchasePurchase confirmation sent to both parties. Where the purchase is made 72 hours or less before the event, the seller also receives an immediate urgent alert.
72 hours before eventSeller receives a friendly reminder to transfer. Buyer is notified SeatConnect is monitoring the order.
48 hours before eventSeller receives a final warning. Buyer is notified SeatConnect is escalating.
24 hours before eventSeller receives an urgent warning. Buyer is notified tickets have not yet been transferred.
6 hours before eventSeller receives a final warning. Buyer is notified SeatConnect is actively monitoring.
Transfer deadline reachedThe transaction is cancelled automatically. The buyer is refunded in full, the seller's listing is voided with no payout, and the seller's account is flagged for a missed transfer deadline.

The reminders above are courtesy notifications only. The transfer deadline is the sole trigger for cancellation, and cancellation at that point is automatic rather than discretionary. If SeatConnect is unable to process the cancellation automatically, the transaction is escalated to our support team and resolved manually.

Listing Expiry

A listing that has not sold expires automatically 24 hours before the event and is removed from the marketplace.

Upon Cancellation

10.2 Verification & Delivery

SeatConnect Verification & Delivery: SeatConnect verifies tickets received against the listing and delivers them to the buyer's email address on file. We aim to complete verification and delivery within 24 hours of receiving the tickets, and we keep both parties informed of status through the transaction thread. These are targets rather than guarantees — where verification requires additional checks, for example where the tickets do not match the listing or the ticketing platform is experiencing an outage, verification may take longer. The buyer's payment is held by SeatConnect throughout. If you have a question or concern about a transaction in progress, contact support@seatconnect.com.

Verification Outcomes:

10.3 Confirmation

SeatConnect initiates the final transfer to the buyer. Because SeatConnect performs the delivery itself, we know when tickets have been sent to you — but we ask you to confirm receipt so that any problem surfaces before the event rather than at the gate.

Buyer Confirmation — What Happens:

Legal Effect of Buyer Confirmation: By confirming receipt, the buyer acknowledges tickets were received, appear valid, and match the listing description. Confirmation does not waive rights for invalid tickets discovered at the venue — buyers may still report within 5 days of the event.

10.4 Platform Error Liability

If a SeatConnect system error causes a transfer failure or verification failure, SeatConnect will issue a full refund to the buyer. Sellers will not be penalized for failures caused by verified platform errors.

10.5 SeatConnect's Escrow Obligations

SeatConnect will: hold buyer funds securely until the transaction is finalized or refunded; send reminder notifications to sellers as the transfer deadline approaches; acknowledge receipt of tickets transferred to us promptly; verify tickets and forward them to the buyer as soon as reasonably practicable; return a seller's tickets promptly if verification fails; process cancellations and refunds promptly once determined; maintain transparent pending-balance visibility in Stripe Connect for sellers; provide clear dispute escalation through support@seatconnect.com; and not release escrowed funds while any active dispute or chargeback flag is pending.

11. Payment Processing & Fees

11.1 Payment Processor

All payment processing is handled by Stripe, Inc. By completing a transaction, you agree to Stripe's Terms of Service and Privacy Policy. SeatConnect does not store full payment card numbers or sensitive banking credentials. Stripe processes and tokenizes all payment data directly.

11.2 Seller Fees

SeatConnect deducts a flat 10% of the sale price from the seller's proceeds. This single deduction covers SeatConnect's marketplace commission and all payment-processing costs; there is no separate processing charge passed through to the seller. The fee applies to all ticket transactions — standard listings and accepted offers alike — and is always calculated on the final transaction amount.

Standard listing example: A ticket sells for $200.00. SeatConnect deducts $20.00. The seller receives $180.00.

Make An Offer example: A seller lists at $250 and accepts a buyer's offer of $180. SeatConnect deducts $18.00. The seller receives $162.00.

Personal Seat Licences (PSL): SeatConnect deducts a 10% commission from the sale price, plus the team's licence transfer fee of $110.00 per licence, which is passed through to the team and is charged once per licence, not per seat. Commission is calculated on the accepted offer amount, which may be lower than the listed asking price.

Takeovers: SeatConnect deducts 10% from the host's proceeds.

Trades, swaps, and giveaways: Free. SeatConnect charges no fee to either party. No payment is processed and no funds change hands.

Fees are disclosed before you confirm any transaction. SeatConnect may change its fees on notice as provided in Section 28; changes do not apply to transactions already in progress.

11.3 Buyer Fees & When You Are Charged

Buyers pay no SeatConnect fee. The price shown on a listing is the price the buyer pays.

Buy Now. Your card is charged in full at the moment you confirm the purchase.

Offers. When you submit an offer, your card is not charged. If the seller accepts your offer, your card is charged in full at that moment, using the payment method saved to your account. By submitting an offer you authorise that charge. Keep a valid payment method on file while an offer is outstanding — if the charge fails when the seller accepts, the sale does not complete and the tickets are released back to the market.

Your payment is held by SeatConnect, not passed to the seller, until the transaction completes. Sellers are paid as set out in Section 11.4.

Refunds. Where SeatConnect refunds you under Section 12.1, the refund is returned to your original payment method and typically takes 5–10 business days to appear, depending on your bank.

11.4 Seller Payouts

Seller payouts are processed through Stripe Connect. Payouts are not initiated when tickets are delivered or when the transaction is confirmed — payouts are initiated 5 business days after the event has concluded. SeatConnect collects and holds the buyer's payment at the time of purchase, but the seller is not paid until after the event takes place. This applies equally to both escrow flows.

Why We Hold Funds Until After the Event: Post-event payout timing is industry standard across all major secondary ticket marketplaces. This structure ensures the event actually took place, confirms the tickets provided valid entry, provides a window to identify and resolve issues, protects sellers from fraudulent chargebacks, and protects buyers by ensuring funds remain available for legitimate refunds.

Pending Balance System: Once a Successful Transaction is confirmed (tickets delivered and transfer verified), funds are credited to the seller's Stripe Connect account as "pending balance." This balance is visible in the Stripe Connect dashboard but is not available for withdrawal until the post-event payout window clears.

Per-Event Payout Schedule — Multi-Game Products: For any ticket product covering more than one event, payouts are issued per event — not as a single lump sum. Each individual game or event triggers its own separate payout, initiated 5–10 business days after that specific event concludes. Example: A 10-game season ticket package triggers 10 separate payouts, one per game. Business Days are Monday through Friday, excluding U.S. federal holidays.

11.5 Seller Payout Disputes

If a seller believes a commission was incorrectly calculated, a deduction was applied in error, or a payout was not received within the stated timeline, the seller may submit a payout dispute by emailing support@seatconnect.com with subject line "Payout Dispute — [Transaction ID]." SeatConnect will review and respond within 5–7 business days.

11.6 Tax Reporting

Sellers are solely responsible for all tax obligations arising from ticket sales. SeatConnect will issue IRS Form 1099-K to sellers whose annual transactions exceed applicable federal or state reporting thresholds. Sellers must maintain accurate records and consult a qualified tax professional. SeatConnect does not provide tax advice.

11.7 Unclaimed Funds

Unclaimed balances, pending payouts, or dormant account funds are governed by Stripe Connect's terms regarding unclaimed and dormant accounts, including any applicable escheatment requirements.

12. Buyer Terms & Buyer Protection

12.1 All Sales Are Final

When you place an order on SeatConnect, that sale is final and your card is charged immediately. You cannot cancel your purchase, and you are not entitled to a refund because you changed your mind, your plans changed, you found a better price, or you no longer wish to attend. This is standard for ticket marketplaces, and it exists because the seller has committed their ticket to you and taken it off the market the moment you buy.

If you no longer want a ticket you purchased, you may relist it for sale on SeatConnect once it has been transferred to you.

SeatConnect will refund you in full, without you needing to ask, where:

If something is wrong with your order, contact support@seatconnect.com. SeatConnect will investigate and may issue a refund at its discretion where the tickets delivered were invalid, did not match the listing, or were not delivered at all. Your right to report invalid tickets after the event (Section 10.4) is unaffected by this section.

Nothing in this section limits any right you have that cannot be waived under applicable consumer protection law, or your right to dispute a charge with your card issuer.

12.2 Buyer Responsibilities

12.3 Ticket Delivery

Your tickets always come from SeatConnect, never directly from the seller. The seller transfers the tickets to us, we verify them against the listing, and we deliver them to you. If you have not received your tickets and the event is approaching, contact support@seatconnect.com — do not wait until the day of the event.

12.4 Buyer Protection

SeatConnect's Buyer Protection covers the following scenarios. In all covered scenarios, the buyer is entitled to a full refund of the original purchase price to their original payment method. There are no Platform Credits — refunds only.

Covered Scenarios:

Not Covered: Buyer's remorse; schedule conflicts; change-of-mind cancellations; dissatisfaction with seat quality or view (where not materially different from listing); postponed or rescheduled events; any transaction arranged or completed outside the Platform.

12.5 Claim Deadlines

ScenarioClaim Deadline
Non-delivery (standard purchase)Within 24 hours of the 72-hour deadline passing, or before event start — whichever is earlier
Non-delivery (last-minute purchase)Before or at event start time
Invalid tickets discovered at venue gateWithin 5 calendar days of the event
Event cancellationWithin 30 days of the official cancellation announcement
Misrepresentation or non-digital fulfillmentWithin 24 hours of discovering the issue

Failure to submit a claim within the applicable deadline constitutes waiver of the claim. Silence after an event is assumed receipt.

How to File a Claim: Tap the "Report Issue" button on the transaction in the SeatConnect app, or email support@seatconnect.com with subject line "Buyer Protection Claim — [Transaction ID]." SeatConnect will acknowledge within 2 business hours during support hours.

12.6 Claim Resolution Timelines

Claim TypeResolution Timeline
Event-day or within 72 hours of event2–6 hours
Standard pre-event non-delivery or misrepresentation24–48 hours
Post-event invalid ticket claim3–5 business days
Event cancellation refund5–10 business days after cancellation confirmed

Refund Processing: All approved refunds are processed to the buyer's original payment method through Stripe within 5–10 business days depending on the buyer's card issuer.

12.7 Appeals

If you believe SeatConnect's determination was made in error, you may submit a written appeal to support@seatconnect.com within 7 calendar days of receiving the determination. Appeals are reviewed by SeatConnect management and a final determination will be issued within 5–7 business days. Appeal determinations are final and binding.

12.8 Fraud and Abuse of Buyer Protection

Buyer Protection exists to protect buyers who transact in good faith. Submitting false claims, providing fabricated evidence, or filing claims for tickets that were validly delivered is a material breach of this Agreement and may result in account suspension, permanent ban, and recovery of any fraudulently obtained refunds plus applicable penalties.

12.9 Chargebacks

Initiating an unauthorized chargeback for a valid, delivered transaction is a breach of this Agreement. SeatConnect will contest all chargebacks we believe to be invalid with full evidence of the completed transfer. Accounts associated with fraudulent chargeback attempts may be permanently suspended. See Section 15 for full chargeback terms.

13. Seller Terms

13.1 Digital Tickets — Non-Negotiable Requirement

SeatConnect only accepts and supports Digital Ticket transfers. This is an absolute requirement with zero exceptions. Attempting to fulfill an order through any non-digital method constitutes non-delivery.

13.2 Seller Representations & Ticket Possession

By listing tickets on the Platform, you represent and warrant that you own the tickets, they are in your actual or constructive possession at the time of listing, you have full legal authority to sell and transfer them, they are valid Digital Tickets, they have not been transferred, used, or sold elsewhere, all listing details are accurate, and you will fulfill confirmed orders on time.

Nevada Law (NRS 598.3979): Tickets may not be listed for resale unless they are in the actual or constructive possession of the seller at the time of listing.

Listing Attestation: At the time of creating any ticket listing, sellers are required to affirmatively confirm via an in-app checkbox that the tickets are in their actual or constructive possession, are valid digital tickets available for transfer, and have not been listed or sold elsewhere. This attestation is timestamped and retained by SeatConnect.

13.3 Mandatory Deadlines

Transfer timelines for both escrow flows are fully defined in Section 10. Sellers must respond to SeatConnect outreach promptly. Best Practice: Transfer tickets within 12–24 hours of purchase confirmation.

13.4 Seller Identity Verification

Sellers must complete identity verification through Stripe Connect before any payout is processed. See Section 4.6 for full details.

13.5 Order Cancellation by Seller

Sellers may not cancel a confirmed order without SeatConnect's prior approval. Unjustified cancellations may result in financial penalties, negative account standing, listing restrictions, account suspension, or permanent marketplace suspension for repeated cancellations.

13.6 Non-Delivery, Seller Flags, and Selling Restrictions

Failure to deliver valid Digital Tickets by the transfer deadline (Section 10.1) constitutes non-delivery. SeatConnect will refund the buyer in full and may recover the refund amount from the seller's pending balance or future earnings. Cancellation at the transfer deadline is automatic, as described in Section 10.1. SeatConnect may also cancel where a seller admits inability to transfer, or where there is a clear pattern of negligence or fraud.

Seller flags. SeatConnect records a flag against a seller's account where a transaction fails through their fault — most commonly a missed transfer deadline. Flags are recorded automatically and are retained as part of your account history.

Selling restrictions. SeatConnect may restrict your ability to list or sell, with or without prior warning, where your account has accumulated flags or where we identify fraud or misuse. You will be notified when a restriction is applied and given the reason. Contact support@seatconnect.com to ask for a restriction to be reviewed. Enforcement records are retained after account deletion so that a restricted seller cannot clear their record by opening a new account.

Payout holds. SeatConnect may hold a seller's payout pending review where a transaction shows indicators of fraud or misuse, or where the tickets supplied did not match the listing. Where a payout is held, SeatConnect will tell the seller and may require the seller to complete identity verification (Section 5.7) before the payout is released. A payout held under this section is released once the review concludes, unless SeatConnect cancels or refunds the transaction.

13.7 Enhanced Seller Features (Optional)

All sellers receive Verified Seller status through mandatory Stripe Connect verification. Sellers may optionally submit additional documentation for Premium Seller or Elite Seller badges, featured listing opportunities, priority support, and reduced transaction restrictions.

14. Reviews & Ratings

14.1 Review System

Buyers and sellers may leave reviews following a completed transaction. Buyers can rate sellers on a scale of 1–5 stars. For ratings of 3 stars or below, buyers are prompted to provide written feedback. Sellers may also review buyers. Reviews can be submitted within 30 days of transaction completion.

14.2 Review Guidelines

Reviews must be honest, factual, and based on actual transaction experience. Personal attacks, inappropriate language, or discriminatory content are prohibited. Users may not offer incentives for positive reviews or threaten negative reviews.

14.3 Review Display & Moderation

User ratings are displayed on profiles, Fan Cards, and listings. Reviews may not be deleted by the reviewed party. Disputes regarding unfair negative reviews must be submitted to support@seatconnect.com — SeatConnect will investigate within 7–10 business days.

15. Fraud Prevention & Penalties

15.1 Prohibited Buyer Activities

Buyers are strictly prohibited from using stolen or fraudulent payment methods; initiating chargebacks for successfully delivered tickets; falsely claiming non-receipt; creating multiple accounts to abuse refund policies; submitting false reviews; providing false identity or age information; conducting transactions outside the Platform; or engaging in any form of payment fraud or identity theft.

15.2 Prohibited Seller Activities

Sellers are strictly prohibited from intentionally failing to transfer tickets after receiving payment; listing tickets they do not own; repeatedly missing transfer deadlines; providing false proof of transfer; refusing to cooperate with dispute resolution; creating multiple accounts; or establishing a pattern of non-delivery.

15.3 Transaction Monitoring & Fraud Detection

Card-fraud screening on payments is performed by our payment processor, Stripe, as part of processing your payment. SeatConnect additionally reviews transactions and may hold a transaction, require identity verification before tickets are released, restrict selling privileges, or suspend an account where it identifies fraud or misuse, as described in Sections 4.5 and 13.6. These reviews are performed by SeatConnect staff. SeatConnect does not operate automated purchase-pattern analysis, velocity screening, or cross-platform fraud databases.

15.4 Consequences for Buyer Fraud

Immediate account suspension or termination, loss of access to all platform features, forfeiture of pending transactions, and full financial liability for all costs incurred due to fraudulent activity including chargeback fees of $15–75 per chargeback, legal action, and credit bureau reporting for unpaid debts.

15.5 Chargeback Policy & Abuse

For Buyers: Initiating a chargeback for a successfully delivered transaction may result in full transaction amount liability, chargeback fees, administrative costs, permanent account termination, and legal action.

For Sellers: Sellers are liable for chargebacks related to their own transactions; SeatConnect has the right to deduct chargeback amounts from their Stripe Connect balance or future payouts. Sellers may not close their Stripe Connect or SeatConnect account while chargebacks are pending.

Chargeback Recovery: For buyer-initiated fraudulent chargebacks, buyers are liable for the full amount. For seller-caused chargebacks, SeatConnect will deduct the amount from seller's future earnings. Evidence of successful digital transfer will be provided to payment processors to contest fraudulent chargebacks.

16. Communication & Platform Rules

16.1 Platform Communication

All transaction-related communication must occur through the App's messaging system. Users may not share personal contact information, attempt to conduct transactions outside the Platform, or engage in inappropriate, abusive, or threatening communication. All messages are logged and may be reviewed for dispute resolution and safety purposes.

16.2 Off-Platform Transaction Disclaimer

SeatConnect is not responsible for any transactions that occur between users outside of our official Platform and payment processing system. Users who conduct transactions through external means do so at their own risk and without any SeatConnect protections, guarantees, or dispute resolution services. Such transactions are strictly prohibited and may result in account termination.

16.3 Prohibited Communications

Requests to complete transactions outside the Platform; sharing personal contact information; spam or unsolicited advertising; phishing attempts; threatening, harassing, or discriminatory messages; false claims about ticket availability; and any communication intended to defraud other users are all strictly prohibited.

16.4 Marketing Communications

SeatConnect may send transactional communications related to your account (cannot be opted out of). Promotional communications require your explicit consent. You may opt out at any time through account settings or by clicking "unsubscribe" in any promotional email.

You can save a listing, follow a game, or subscribe to alerts for a team or event. SeatConnect uses these to send you push notifications and emails — for example when a listing you saved drops in price, or when tickets are listed for a game you are following. Push notification previews may include the beginning of a message's content; disable previews in your device settings if you do not want them on your lock screen. You can manage alerts in your settings.

16.5 Messaging Features

Read receipts. Other participants can see when you have read a message. You can turn read receipts off in your settings; doing so also means you stop seeing other people's.

Mentions. Another user can @-mention you in a message, comment, or review reply. Being mentioned notifies you and links your name in that content, which is visible to everyone who can see it.

Polls, RSVPs, and picks. Channels support cards where members choose an option, RSVP to a meetup, or make a pick. Your answer is visible to every member of that channel — these are not secret ballots. A channel administrator or the card's author may declare a result.

Video clips. You can attach video to posts, chat and channel messages, listings, logged games, and venue reviews. Clips in chat are limited to 90 seconds and 100 MB. Video you share out of the app may carry a SeatConnect watermark. Video is subject to the same content standards and reporting process as every other kind of content (Sections 7.2 and 7.3).

Embedded YouTube video. When a post contains a YouTube link, the Platform displays YouTube's own player rather than a copy of the video. YouTube and Google receive your IP address and device information when a post containing a YouTube video appears on your screen — including before you press play, because the video's thumbnail is loaded from Google. Your use of the embedded player is subject to YouTube's terms and Google's privacy policy. SeatConnect does not host, copy, or store YouTube videos.

17. Analytics, Tracking & Performance

17.1 App Analytics: SeatConnect uses analytics tools to monitor app performance, user experience, and technical issues.

17.2 User Behavior Analytics: We analyze aggregated user behavior patterns to improve our marketplace. A/B testing may be conducted to improve features.

17.3 Privacy in Analytics: Analytics data is aggregated and anonymized whenever possible. Personal identifying information is not shared with third-party analytics providers except as described in our Privacy Policy. Users can opt out of certain non-essential analytics tracking through app settings.

17.4 Cookies & Tracking Technologies: Essential cookies required for platform operation cannot be disabled. Analytics and preference cookies can be managed through browser settings or in-app preferences.

18. Automated Systems

18.1 Workflow Automation: SeatConnect uses workflow automation — not artificial intelligence or machine-learning decision systems — for transaction monitoring, deadline reminders, automatic cancellation when a transfer deadline passes, and platform operations. SeatConnect does not use automated content screening or automated account-level enforcement. Every enforcement decision affecting an account is made by a person (Section 7.3).

18.2 User Rights Regarding Automated Flags: If your account or transaction is flagged by an automated system, you have the right to request human review. Contact support@seatconnect.com. Human review will be completed within 2 business hours during support hours.

19. Intellectual Property

19.1 SeatConnect Ownership

All intellectual property associated with the Platform is exclusively owned by Seat Connect, LLC. This includes the SeatConnect name, wordmark, logo, and all brand elements; the Platform's design, user interface, visual elements, and overall look and feel; all software, code, algorithms, and technical architecture; all original written content, marketing materials, and documentation; the Fan Card system, About Me system, Team Hubs structure, Escrow Flow methodology, and all proprietary platform concepts and features; and all data compilations, databases, and analytics generated through Platform operation.

19.2 License to Use the Platform

Subject to your full compliance with this Agreement, SeatConnect grants you a limited, non-exclusive, non-transferable, revocable, personal license to access and use the Platform solely for personal, non-commercial purposes. This license expressly prohibits reproducing or distributing any Platform content; reverse-engineering or disassembling any software; scraping or programmatically extracting data; creating derivative works; using the Platform to build a competing product or service; framing or mirroring the Platform; removing proprietary notices; and using automated systems, bots, or scripts. Any unauthorized use immediately terminates this license and may result in civil and criminal liability.

19.3 User-Generated Content License

By posting content on the Platform, you grant SeatConnect a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, sublicensable license to use, display, reproduce, distribute, modify, adapt, publish, translate, and create derivative works from your content in connection with operating, promoting, and improving the Platform, without compensation to you.

You retain ownership of your original content. You represent and warrant that you own or have all necessary rights to the content you post.

SeatConnect does not use your content to train AI. SeatConnect does not use, sell, license, or otherwise provide user-generated content to train, fine-tune, or develop artificial intelligence or machine learning models, whether operated by SeatConnect or any third party. SeatConnect does not sell your content to data brokers, AI companies, or any other third party for AI training or model development. This commitment applies regardless of any other license granted in this Section.

19.4 Brand & Logo Protection

The SeatConnect name and all SeatConnect logos, visual brand elements, and design marks are proprietary to Seat Connect, LLC. You may not use SeatConnect's name, logos, or visual brand elements in any manner without SeatConnect's prior written permission.

19.5 Copyright Infringement (DMCA)

To submit a DMCA takedown notice, email support@seatconnect.com with: (1) identification of the copyrighted work; (2) identification of the infringing material and its Platform location; (3) your contact information; (4) a good-faith belief statement that the use is unauthorized; and (5) a statement under penalty of perjury that the information is accurate and you are authorized to act.

19.6 No Affiliation with Teams, Leagues, or Venues

SeatConnect has no affiliation, partnership, sponsorship, endorsement, or business relationship of any kind with any sports team, league, sports organization, or venue. Team names and colors are used on the Platform solely to enable fans to identify and connect with other fans of the same team. SeatConnect does not use, display, or reproduce any official team logos, league marks, shield marks, wordmarks, or any other proprietary visual identity. All team names, league names, logos, marks, and visual identities referenced on the Platform are the exclusive intellectual property of their respective owners.

19.7 Sports Data

Score data, game statistics, and related sports information displayed on the Platform are sourced from third-party data providers. SeatConnect does not guarantee the accuracy, completeness, or timeliness of any sports data displayed.

19.8 Feedback

If you submit feedback, suggestions, or recommendations to SeatConnect, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Platform or any other product or service without obligation, attribution, or compensation to you.

20. Privacy & Data

Your use of the Platform is governed by our Privacy Policy, incorporated into this Agreement by reference. By using the Platform, you consent to the collection, use, and sharing of your data as described in the Privacy Policy. SeatConnect does not sell your personal information.

Data Retention:

21. Third-Party Services & Links

The Platform integrates with third-party services including Stripe for payment processing and other providers for analytics, communications, and platform infrastructure. SeatConnect is not responsible for the practices, content, or reliability of any third-party service.

Third-Party Platform Disclaimer: SeatConnect disclaims all liability for technical failures, outages, or errors of Ticketmaster, venue apps, or other official ticketing platforms. Sellers are responsible for completing transfers despite third-party technical issues. Platform outages do not extend the 72-hour transfer deadline.

22. Data Security & Platform Reliability

22.1 Security Measures: Encryption in transit and at rest, PCI-DSS compliant payment processing through Stripe Connect, multi-factor authentication options, regular security audits, and role-based access controls.

22.2 Platform Availability: SeatConnect strives for high uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

22.3 Data Breach Response: In the event of a data breach affecting personal information, affected users will be notified within 72 hours of breach confirmation as required by applicable law.

22.4 User Security Responsibilities: Maintain the security of your account credentials; do not share your password; enable multi-factor authentication when available; report suspected unauthorized access immediately. SeatConnect will never ask for your password via email or phone.

23. Customer Support

Transaction threads and support records. Every transaction has a message thread where you can reach SeatConnect and where we send you status updates. Messages you send there, and any photos you attach as evidence, are visible to SeatConnect staff and are retained as part of the transaction record. SeatConnect staff also write internal notes about transactions — for review, escalation, and dispute handling. These notes are not visible to you. You may request a copy of information we hold about you as set out in the Privacy Policy. Photos attached to a transaction thread are stored privately and are accessible only to the parties to that transaction and to SeatConnect staff.

Feedback. The Platform includes a feedback surface for reporting bugs and requesting features. Anything you submit there, including screenshots you attach, is sent to SeatConnect and may be retained. Feedback you submit is not confidential, and SeatConnect may act on it without obligation or compensation.

Business Hours: Monday through Sunday, 6:00 AM – 9:00 PM Pacific Time

Standard Response Time: Within 2 business hours during support hours for transaction-related inquiries

Event Day Support: Priority response within 2–4 hours for active transactions on event day

Dispute Resolution: 3–5 business days for standard cases; 24–48 hours for time-sensitive matters

Contact: support@seatconnect.com — for event-day emergencies, include "URGENT — EVENT TODAY" in your subject line.

Support Limitations: Customer support cannot override Stripe Connect's verification decisions. We cannot guarantee specific outcomes. We cannot provide legal, tax, or financial advice.

24. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. SEATCONNECT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AS A MARKETPLACE PLATFORM, SEATCONNECT DOES NOT: sell, own, hold, or transfer any tickets; guarantee the authenticity, validity, or quality of any listing; guarantee that sellers will complete transfers; guarantee entry to any event; or control the actions or reliability of any user.

SeatConnect is not responsible for event cancellations, postponements, venue policies, entry requirements, accessibility, or any incidents occurring at event venues.

Section 230 — Third-Party Content: SeatConnect is an interactive computer service as defined under Section 230 of the Communications Decency Act (47 U.S.C. § 230). SeatConnect is not the publisher or speaker of any content created or posted by users of the Platform. Pursuant to Section 230, SeatConnect is not liable for any content posted, shared, or transmitted by users. SeatConnect's good-faith moderation efforts do not diminish or waive these protections.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEATCONNECT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF — OR INABILITY TO USE — THE PLATFORM.

IN NO EVENT SHALL SEATCONNECT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SEATCONNECT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Exceptions: These limitations do not apply to SeatConnect's obligations under Section 12 (Buyer Protection) for eligible claims; refunds for cancelled events; claims arising from SeatConnect's gross negligence or willful misconduct; or any liability that cannot be excluded under applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Seat Connect, LLC and its officers, directors, employees, affiliates, partners, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: your use of or access to the Platform; your violation of this Agreement or any applicable law; your ticket listings, transactions, or conduct as a buyer or seller; content you post, share, or transmit through the Platform; your violation of any third-party rights; any misrepresentation of your identity, credentials, or verification status; your failure to comply with Digital Ticket requirements or applicable escrow flow obligations; and any off-platform transaction you enter into with another user.

27. Account Suspension & Termination

27.1 Termination by SeatConnect: SeatConnect may suspend or permanently terminate your access at any time, with or without cause and with or without notice. Grounds include violation of this Agreement, fraudulent activity, repeated non-delivery, non-digital ticket fulfillment, chargeback abuse, harassment, providing false information, circumventing platform fees or security, creating multiple accounts, or any conduct harmful to users or the Platform.

27.2 Termination by User: You may request account deletion at any time by contacting support@seatconnect.com or through the account deletion option in app settings. Pending transactions will be cancelled immediately upon deletion, and affected buyers will be refunded. Outstanding financial obligations survive account deletion.

27.3 Effect of Termination: Upon termination, your license ends immediately; access to all Platform features is revoked; pending transactions may be cancelled at SeatConnect's discretion; account data may be retained as required by law. Sections that by their nature survive termination remain in full effect.

27.4 Reinstatement: Reinstatement decisions are made at SeatConnect's sole discretion.

28. Updates to the Platform & Terms

28.1 Platform Changes: SeatConnect reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice.

28.2 Terms Updates: We may update this Agreement at any time by posting a revised version on the Platform. For material changes, we will provide advance notice through the app or email where feasible. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Agreement.

29. Governing Law & Dispute Resolution

29.1 Governing Law: This Agreement is governed by the laws of the State of Nevada, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of state and federal courts located in Las Vegas, Clark County, Nevada.

29.2 Mandatory Internal Resolution: Before initiating any legal action, you agree to first submit your dispute in writing to support@seatconnect.com. SeatConnect will investigate and respond within 30 days of receiving complete information. The 3-year statute of limitations in Section 29.6 is tolled during this period.

29.3 Small Claims Court: Either party may pursue claims in small claims court in Las Vegas, Nevada if the dispute qualifies. Small claims court is the preferred venue for disputes under $5,000.

29.4 Class Action Waiver: YOU AND SEATCONNECT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You may opt out of this waiver by notifying us in writing at support@seatconnect.com within 30 days of first accepting this Agreement.

29.5 Injunctive Relief: Nothing in this Section limits either party's right to seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

29.6 Statute of Limitations: All legal actions must be commenced within three (3) years after the cause of action arises.

30. App Store Compliance

The Platform is distributed through the Apple App Store and Google Play Store. By downloading the app, you agree to the applicable store's terms of service. SeatConnect — not Apple or Google — is solely responsible for the Platform and its content. Apple and Google have no obligation to provide maintenance or support.

User-generated content standards. SeatConnect maintains user-generated content controls consistent with the requirements of the Apple App Store Review Guidelines (including Guideline 1.2, User-Generated Content) and the Google Play Developer Program Policies (including the User Generated Content and Child Safety Standards policies), across every platform on which the Platform is distributed. Specifically, SeatConnect provides published content standards governing what may be posted (Section 7.2); a mechanism to report objectionable content and objectionable users, available on every surface that carries user-generated content (Section 7.3); the ability to block another user (Section 7.4); the ability for SeatConnect to remove content and to eject users who post objectionable content (Section 7.3); a published Child Safety Standards policy available at seatconnect.com/child-safety-standards; and a published contact point for content and safety concerns at support@seatconnect.com. These controls apply to all users regardless of the platform through which they access the Platform.

31. International Compliance

SeatConnect is based in the United States. User data is primarily stored and processed in the United States. By using the Platform, international users consent to the transfer of their data to the United States. All transactions are processed in U.S. dollars. Users must comply with local ticket resale laws and regulations in their jurisdiction.

32. General Provisions

32.1 Entire Agreement: This Agreement, together with the Privacy Policy and any additional policies incorporated by reference, constitutes the entire agreement between you and SeatConnect regarding the Platform.

32.2 Severability: If any provision of this Agreement is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

32.3 No Waiver: SeatConnect's failure to enforce any right or provision does not constitute a waiver of that right or provision.

32.4 Assignment: You may not assign or transfer your rights under this Agreement without SeatConnect's prior written consent.

32.5 Force Majeure: SeatConnect is not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control.

33. Contact Information

Seat Connect, LLC
Email: support@seatconnect.com
Support Hours: Monday – Sunday, 6:00 AM – 9:00 PM PT
Response Time: Within 2 business hours during support hours
Location: Las Vegas, Nevada, United States

Part II

End User License Agreement

1. Definitions

2. License Grant

2.1 Grant of License: Subject to your compliance with this Agreement and all applicable laws, Seat Connect, LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on compatible Devices that you own or control, solely for your personal, non-commercial use.

2.2 Scope of License: This license allows you to download and install the App on compatible Devices; access and use the App's features and Services as intended; create an account and participate in the Platform's marketplace and community; receive updates and upgrades; and use Team Hubs, Fan Card, and other social and community features.

2.3 License Restrictions: You may NOT copy, modify, adapt, translate, or create derivative works of the App; reverse engineer, disassemble, decompile, or attempt to derive the source code; remove, alter, or obscure any proprietary notices; distribute, sublicense, lease, rent, loan, or otherwise transfer the App; use the App for any commercial purpose without prior written consent; use automated systems, bots, or scripts; circumvent, disable, or interfere with security features; or use the App to build a competing product or service.

3. Intellectual Property Rights

3.1 Ownership: The App and all Content, features, and functionality are owned by Seat Connect, LLC, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Brand & Logo Protection: The SeatConnect name and all SeatConnect logos and visual brand elements are proprietary to Seat Connect, LLC and may not be used without prior written permission.

3.3 Reservation of Rights: All rights not expressly granted to you in this Agreement are reserved by Seat Connect, LLC.

4. User Content & Conduct

4.1 User Content License: By submitting User Content through the App, you grant Seat Connect, LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content solely for the purpose of operating and improving the App and Services. This license does not include the right to use User Content for AI or machine learning training, as specified in Part I Section 19.3.

4.2 User Representations: You represent and warrant that you own or have the necessary rights to submit your User Content; your User Content does not violate any third-party rights; your User Content complies with Part I of this Agreement and all community guidelines; and you are solely responsible for the accuracy and legality of your User Content.

5. Disclaimers & Limitations

5.1 "As Is" Disclaimer: THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

5.2 Marketplace Disclaimer: SeatConnect operates solely as a marketplace platform connecting ticket buyers and sellers. We do not sell, own, or provide any tickets; guarantee the authenticity, validity, or quality of any listing; have any affiliation with venues, teams, artists, or primary ticket sellers; or control or guarantee the conduct of any user.

5.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEATCONNECT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

5.4 Cap on Liability: IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

6. Termination

6.1 Termination by You: You may terminate this license at any time by deleting the App from your Device. Account deletion can be completed through the settings page within the App.

6.2 Termination by Us: SeatConnect may terminate or suspend your license and access to the App at any time, with or without cause and with or without notice.

6.3 Effect of Termination: Upon termination, all rights granted under this Agreement immediately cease; you must immediately stop using the App and delete all copies from your Devices; we may delete your account data subject to legal retention requirements; outstanding financial obligations survive termination.

6.4 Survival: The following sections shall survive termination: Definitions, Intellectual Property Rights, Disclaimers and Limitations, Indemnification, Governing Law and Dispute Resolution, and any other provisions that by their nature should survive.

7. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control.

8. General Provisions

8.1 Entire Agreement: This Agreement (comprising Part I and Part II), together with our Privacy Policy, constitutes the entire agreement between you and SeatConnect regarding your use of the App.

8.2 Severability: If any provision is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary and the remaining provisions shall remain in full force and effect.

8.3 Waiver: No waiver of any term or condition shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

8.4 Assignment: You may not assign or transfer this Agreement or your rights hereunder without our prior written consent. We may assign this Agreement at any time without notice.

Acknowledgment & Acceptance

BY DOWNLOADING, INSTALLING, OR USING THE SEATCONNECT APP, YOU ACKNOWLEDGE THAT:

By using SeatConnect, you acknowledge that you have read, understood, and agree to this Agreement in its entirety.