Legal

Terms & Conditions and End User License Agreement

Order of Precedence

This Agreement is organized into two parts: Part I (Terms & Conditions) and Part II (End User License Agreement). Your use of the Platform is also governed by our Privacy Policy, incorporated herein by reference. Buyer protection terms and escrow flow obligations are incorporated directly into this Agreement.

In the event of any conflict between provisions, the following order of precedence applies:

• First Priority: Part I — Terms & Conditions (marketplace operations, transactions, payments, user conduct)
• Second Priority: Part II — End User License Agreement (software licensing, intellectual property, device permissions)
• Third Priority: Privacy Policy (data collection, use, and protection)

Exception: With respect to matters of personal data protection and privacy, the Privacy Policy controls over both Part I and Part II.

1. Definitions

The following terms are used throughout this Agreement and have the meanings set forth below.

• "About Me" — The identity section displayed publicly on a user's Fan Card, comprising a short user-written bio and a set of tappable tags reflecting the user's fan credentials, ticket history, interests, and community identity. About Me replaces the legacy "Connect with Me" feature and is the primary way fans introduce themselves to the SeatConnect community.
• "Agreement" — These Terms & Conditions and End User License Agreement, together with the Privacy Policy, collectively forming the entire agreement between you and Seat Connect, LLC. The Buyer Protection terms and Escrow Flow obligations are incorporated directly into this Agreement in Sections 10 and 12 respectively.
• "All Teams Feed" — The open community feed within the Hub tab of the Platform where fans from all supported leagues and teams can post, engage, and share content. The All Teams Feed is available to all registered SeatConnect users with no team affiliation requirement and no fan threshold. It is one of two sections within the Hub tab, alongside My Teams.
• "My Teams" — The personalized section of the Hub tab where a user accesses the Team Hubs for the specific teams they have joined. My Teams surfaces only the Team Hubs a user is a member of, as distinct from the open All Teams Feed. Team Hubs within My Teams are subject to the platform access thresholds described in Section 3.
• "App" — The SeatConnect mobile application, including all updates, upgrades, and related documentation.
• "Bold Prediction" — A post type where a user makes a forward-looking statement tied to an upcoming game, season, or sports event.
• "Buyer Protection" — SeatConnect's buyer protection terms guaranteeing that buyers will receive valid Digital Tickets as described, or receive a full refund. Buyer Protection terms are incorporated directly into this Agreement in Section 12.
• "Connect" — The primary fan discovery screen within the Platform, where users can find other fans, browse Fan Cards, and initiate fan-to-fan connections.
• "Digital Tickets" — Electronic tickets delivered via mobile barcode, QR code, team app transfer, or other official digital transfer method supported by the issuing venue or team. SeatConnect exclusively supports Digital Tickets. Physical tickets, print-at-home tickets, PDF tickets, and will call tickets are not supported under any circumstances.
• "Escrow Flow Obligations" — SeatConnect's mutual timeline commitments and obligations across both escrow flows. Escrow obligations are incorporated directly into this Agreement in Section 10.
• "Fan Card" — A user's public-facing profile card for a specific team, displayed within the SeatConnect community. Each Fan Card is team-specific and includes the user's display name, About Me section, verified credential tags for that team, Fan Spotlight statement, and engagement highlights. A single SeatConnect account may hold multiple Fan Cards — one per team.
• "Fan Spotlight" — A user-authored statement or highlight displayed on a user's Fan Card, written by the user to showcase their fan story, proudest sports moment, or personal connection to their team. SeatConnect does not curate, nominate, or feature individual Fan Spotlight statements.
• "Fan to Fan Escrow Flow" — The transfer and payment process used for single-game ticket transactions, where SeatConnect holds funds in escrow until digital ticket delivery is confirmed between buyer and seller.
• "Hub-Exclusive Listing" — A ticket listing designated by the seller as visible and purchasable only by users who hold a Fan Card for the seller's team.
• "Hot Take" — A short-form opinion post designed to spark community reaction and discussion.
• "Platform" — The SeatConnect mobile application, website, and all related services operated by Seat Connect, LLC. SeatConnect is both a secondary ticket exchange and a social fan community platform.
• "PSL" — Personal Seat License. A property right granting the holder the exclusive right to purchase season tickets for a specific seat at a sports venue.
• "SeatConnect Escrow Flow" — The transfer and payment process used for premium ticket products (suites, multi-game packages, season tickets, shared suites, and other premium inventory). The seller first transfers tickets to SeatConnect, SeatConnect verifies the tickets, then transfers them to the buyer.
• "Successful Transaction" — A completed ticket transaction in which: (1) valid Digital Tickets have been transferred to the buyer through the applicable escrow flow, (2) delivery has been confirmed, and (3) no valid dispute or chargeback is pending.
• "Team Hubs" — Team-specific community spaces within the Platform where fans can post content, engage in discussions, and connect with fellow fans of the same team. Team Hubs become available for a specific team once the applicable platform access threshold is met.
• "User Content" — Any content — including posts, comments, photos, About Me sections, Fan Spotlight statements, listings, reviews, and messages — that you create, upload, or share through the Platform.
• "Verified Fan" — A SeatConnect user who has completed identity and credential verification confirming their status as a season ticket member, PSL holder, suite owner, or other qualifying premium rights holder.
• "Versus Post" — A post type presenting a head-to-head fan debate on a team-related topic, inviting the community to engage and pick a side.

2. Acceptance of Terms

By downloading, accessing, or using SeatConnect, you agree to be bound by this Agreement. If you do not agree, do not use the Platform. Throughout this Agreement, any list of examples, violations, prohibited activities, or enumerated items is illustrative and not exhaustive. SeatConnect reserves the right to take action on any behavior that violates the spirit of these Terms, even if not specifically listed.

3. Description of Services

SeatConnect is two things at once: a secondary ticket exchange and a social fan community platform — and neither exists without the other. We are a dedicated space where sports fans come to connect with other fans who share their passion, rep their fandom, and when the time comes, buy and sell tickets with people they trust to be real fans.

On the community side, SeatConnect enables fans to build Fan Cards, join Team Hubs, post Hot Takes and Bold Predictions, discover other fans through the All Teams Feed and Connect screen, and engage in the kind of fan-to-fan conversation that happens naturally in the stands but rarely exists online in a dedicated, verified fan space.

On the marketplace side, SeatConnect enables fans to buy and sell sports event tickets directly with one another — including season ticket members, PSL holders, suite owners, and other premium rights holders — through a structured, secure escrow process with clear protections for both sides.

The community and the marketplace are intentionally connected. Fan Cards unlock access to Team Hubs and Hub-exclusive listings. Team Hubs build the verified fan community that makes the marketplace trustworthy. It is a fan platform first — the marketplace is the natural extension of that.

Specifically, the Platform enables users to:

• Buy and sell sports event tickets through our peer-to-peer marketplace;
• Participate in Team Hubs — team-specific community spaces for discussion, fan content, and connection;
• Build a Fan Card and Fan Profile reflecting your loyalty, tenure, and fan identity;
• Access curated fan content, score feeds, and community-generated posts across all supported leagues and teams via the Hub tab and All Teams Feed.

Important Disclaimer — No Affiliation with Teams or Leagues

SeatConnect is a fully independent, fan-operated platform. We have zero affiliation, partnership, sponsorship, endorsement, or business relationship with any sports team, league, or sports organization — including but not limited to the NFL, NBA, MLB, NHL, and any franchise, club, or organization within those leagues. We are not affiliated with any venue, primary ticket issuer, or official ticketing partner.

SeatConnect allows fans to identify the teams they support by team name and team colors so that fans can connect with one another and organize their community around shared fandom. This identification is fan-driven and fan-created. We deliberately do not use any official team logos, league marks, or proprietary visual identities. Where visual references to teams are used within the Platform, they are expressed through team colors and generic emojis only — never through official trademarked logos or licensed imagery.

The use of team names and colors on this Platform is for the sole purpose of helping fans identify and connect with other fans of the same team. It does not imply, suggest, or represent any official relationship, approval, or endorsement by any team, league, or affiliated organization.

We do not sell tickets directly, do not own or hold any tickets listed on the Platform, and are not responsible for the face value of any listed ticket. SeatConnect is a secondary ticket exchange — not a reseller. SeatConnect's role is to connect buyers and sellers and facilitate transactions through our escrow flows. Individual sellers are solely responsible for the tickets they list and the representations they make.

Geographic Restrictions: Listings are restricted to events within the United States only. International event listings are strictly prohibited.

Platform Access Thresholds

Certain SeatConnect features become available based on community participation milestones for each team.

• Team Hubs: A dedicated Team Hub for a specific team becomes available once at least 250 Fan Cards have been created by fans of that team. At that threshold, SeatConnect will activate the Team Hub and notify eligible Fan Card holders.
• Marketplace: Marketplace access for a specific team is activated at SeatConnect's sole discretion based on community demand. SeatConnect's current internal benchmark for marketplace activation is 1,000 Fan Cards created for a given team. SeatConnect intends to open NFL team marketplaces first as part of its initial launch strategy. Meeting the benchmark does not automatically trigger marketplace activation — SeatConnect will review each team's community on a rolling basis and notify fans when a marketplace opens. SeatConnect reserves the right to adjust these thresholds and the order of marketplace activations at any time without notice.

4. Eligibility & Account Requirements

4.1 Age Requirements

Minimum Age — Social & Community Features (13+): You must be at least 13 years of age to create a SeatConnect account and access the Platform's social and community features, including Fan Cards, Team Hubs, the All Teams Feed, posting content, and connecting with other fans. By creating an account, you represent that you are at least 13 years old.

Buying & Selling Tickets (18+): You must be at least 18 years of age to buy or sell tickets on the Platform. There are no exceptions to this requirement for selling — Stripe Connect independently verifies seller age. For buying, you must be 18 or older, or have the express consent of a parent or legal guardian who accepts full financial responsibility for the transaction.

Minor Users (Ages 13–17): If you are between 13 and 17 years of age, you may use SeatConnect's social and community features with the knowledge and consent of your parent or legal guardian. By permitting a minor to use the Platform, a parent or legal guardian agrees to this Agreement on the minor's behalf and accepts full responsibility for that minor's activity on the Platform, including any content they post and any interactions they have with other users.

SeatConnect is not responsible for a minor's use of the Platform where a parent or guardian has permitted such use, or where a minor has misrepresented their age to create an account. Minors between 13 and 17 may not buy or sell tickets under any circumstances without meeting the applicable age requirements above. SeatConnect reserves the right to terminate any account found to be in violation of these age requirements and to void any associated transactions.

4.2 App Store Rating

The SeatConnect app carries a 13+ age rating on the Apple App Store and Google Play Store, consistent with the Platform's social and community features, user-generated content, and fan-to-fan interactions. The 18+ requirement for ticket transactions is governed separately by Section 4.1 above and applies regardless of the app's store rating.

4.3 Account Registration

Account creation is required to buy or sell tickets, participate in Team Hubs, post content, message other users, or access any transactional or community feature. You may browse certain event information without an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4.4 One Account Per Person

Each person may maintain only one active SeatConnect account. Creating duplicate accounts to circumvent suspensions, restrictions, or verification requirements is prohibited and may result in permanent platform ban.

4.5 Buyer Verification Tiers

Tier 1 — Basic Buyer (Required for all buyers): Email and phone verification required; representation that user is 18 years or older, or that a parent or legal guardian has authorized the transaction and accepts full financial responsibility; transaction limit $500 per purchase; standard fraud screening.

Tier 2 — Verified Buyer (Optional — receives Verified Buyer badge): Government-issued ID verification; "Verified Buyer" checkmark badge on profile and Fan Card; increased transaction limit $2,000 per purchase; priority customer support; reduced fraud screening for smoother checkout.

Tier 3 — High-Value Purchases (Mandatory verification): Purchases over $2,000 require mandatory ID verification; transaction cannot be completed without verification; enhanced fraud monitoring and review.

Enhanced verification is also triggered by: first-time purchases over $500; all purchases over $2,000; same-day purchases over $300; multiple purchases within 24 hours (after the 2nd purchase); and high-risk indicators including VPN usage, velocity triggers, or multiple failed payment attempts.

4.6 Seller Verification (Stripe Connect)

All sellers must complete Stripe Connect account setup and identity verification before creating their first listing. This includes government-issued identification verification, legal name and date of birth, tax identification number (SSN or EIN), bank account ownership verification, address verification, and fraud screening and KYC/AML compliance through Stripe's systems. All sellers who successfully complete Stripe Connect verification are considered Verified Sellers on the Platform.

4.7 INFORM Consumers Act Compliance

SeatConnect complies with the Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumers Act), effective June 27, 2023. Under this federal law, SeatConnect is required to collect, verify, and in certain circumstances disclose, information about high-volume sellers on the Platform.

A "high-volume seller" under the INFORM Act is any seller who, in any continuous 12-month period within the past 24 months, has conducted 200 or more transactions and generated $5,000 or more in gross revenue through the Platform. Seller identity verification is handled through Stripe Connect onboarding.

Sellers whose annual gross revenue through the Platform equals or exceeds $20,000 may have their name or business name, working phone number, and working email address disclosed on their listing pages as required by law. Sellers who withhold required information will have their listing privileges suspended until the information is provided and verified.

4.8 Biometric Authentication

SeatConnect offers optional biometric authentication (Face ID, Touch ID) for convenience. All biometric data is processed locally on your device and is never transmitted to or stored by SeatConnect. Alternative authentication is always available.

5. Fan Verification & Verified Status

5.1 Verified Fan Program

SeatConnect's Verified Fan program authenticates users with documented season ticket memberships, PSL ownership, suite contracts, or other qualifying credentials. Verified status grants access to enhanced platform features, priority listing placement, and elevated trust signals — including a Verified badge and credential tags displayed on your Fan Card.

5.2 Credential Tags

Verified credential tags are displayed on a user's Fan Card upon successful verification of the corresponding credential. The following credential tags are available:

• STM ✓ — Verified Season Ticket Member for the relevant team
• Suite Member ✓ — Verified suite rights holder for the relevant venue or team
• Club Member ✓ — Verified club seat member for the relevant venue or team
• PSL Holder ✓ — Verified Personal Seat License holder for the relevant team

Each credential tag requires submission and verification of supporting documentation through our secure in-app process. Tags reflect credentials at the time of verification. If your underlying credential expires, is revoked, or is no longer valid, you are responsible for notifying SeatConnect. SeatConnect reserves the right to remove any credential tag if the underlying credential can no longer be verified.

5.3 Verification Process

Verification requires submission of supporting documentation through our secure in-app process. SeatConnect reviews all submissions and reserves the right to approve, deny, or revoke Verified status or individual credential tags at our sole discretion. Submitting false or altered documentation is grounds for immediate permanent account termination.

5.4 About Me Tags & Fan Discovery

Your About Me section on your Fan Card includes both a short written bio and a set of tappable identity tags you select to describe what kind of fan you are. These tags are displayed publicly on your Fan Card and help other fans discover you based on shared interests, buying and selling needs, and fan identity. About Me tags are self-selected and self-reported. Tags that misrepresent your credentials or status may be removed by SeatConnect at our discretion.

5.5 Fan Card & About Me

Your Fan Card is your public identity on SeatConnect for a specific team. It displays your username, About Me section, verified credential tags for that team, Fan Spotlight statement (if added), and engagement highlights. Your Fan Card is publicly visible to all registered SeatConnect users.

5.6 Multiple Fan Cards

A single SeatConnect account may hold Fan Cards for multiple teams. If you are a fan of more than one team, you may create a Fan Card for each team you support — all accessible from your one SeatConnect profile. Each Fan Card is independent: it represents your fandom for that specific team, holds your credential tags for that team, and operates as its own entry point into that team's community. Each Fan Card counts toward that team's platform access threshold and grants access to that team's Team Hub and Hub-exclusive listings once unlocked.

6. Team Hubs & Community Features

6.1 The Hub Tab — All Teams and My Teams

All Teams Feed: The open, ungated community feed where fans from any team or league can post content, engage with other fans, and share links and engagement cards. There is no fan threshold, no team affiliation requirement, and no application process — any registered SeatConnect user can access and post in the All Teams Feed immediately upon account creation.

My Teams (Team Hubs): The personalized section of the Hub tab where a user accesses Team Hubs for the specific teams they have joined. Team Hubs are subject to the platform access thresholds described in Section 3 — a dedicated Team Hub becomes available only once at least 250 Fan Cards have been created by fans of that team.

6.2 Content Types

Users may create the following types of posts within the All Teams Feed and within Team Hubs (where unlocked):

• Hot Takes — short-form opinions designed for community reaction;
• Versus Posts — head-to-head fan debates on team-related topics;
• Bold Predictions — forward-looking fan statements tied to upcoming events;
• General Posts — open-form discussion, questions, and stadium tips;
• Shared Links — external links to sports news, social media posts, video clips, team content, or other third-party content shared via engagement cards within the feed.

6.3 Community Standards

All content posted within Team Hubs must comply with Section 7. SeatConnect moderates community spaces and reserves the right to remove content, restrict posting privileges, or suspend access at our sole discretion.

6.4 Reactions & Engagement

Users may react to posts using platform-provided vibe reactions. Coordinated inauthentic engagement — including using secondary accounts to artificially inflate reactions — is prohibited.

6.5 Fan Spotlight

Fan Spotlight is a self-expression feature on your Fan Card where you can write a short statement about your fan story, proudest sports moment, or personal connection to your team. Your Fan Spotlight statement must comply with the Content Standards in Section 7. SeatConnect does not nominate, curate, or feature individual Fan Spotlight statements in marketing materials or on the Platform outside of your Fan Card.

6.6 No Endorsement

Views and opinions in the All Teams Feed, Team Hubs, and community posts are solely those of individual users. SeatConnect does not endorse, adopt, or verify user opinions, predictions, claims, or any external links or third-party content shared within the Platform.

7. Content Standards & Acceptable Use

7.1 Your Responsibilities

You are solely responsible for all content you submit, post, or share on the Platform — including your About Me section, Fan Spotlight statement, posts, messages, listings, and reviews. You represent and warrant that your content does not violate any applicable law, infringe any third-party rights, or violate this Agreement. SeatConnect is not the publisher or speaker of user-generated content and is not liable for content posted by users, as further described in Section 24.

7.2 Prohibited Content

The following content is strictly prohibited on the Platform:

Illegal Content: Illegal drug use, sales, or distribution; weapons sales or illegal firearms content; counterfeit goods or fraudulent services; copyright infringement or intellectual property violations; any content violating federal, state, or local laws.

Inappropriate or Harmful Content: Nudity, sexually explicit images, videos, or text; threats of violence; graphic violence; content promoting self-harm or suicide; bullying, harassment, or intimidation.

Hate Speech and Discrimination: Content targeting individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics; discriminatory language or slurs; content promoting hate groups or extremist ideologies.

Spam and Deceptive Practices: Repetitive or irrelevant content; misleading information or false claims; impersonation of any user, team, or public figure; phishing or scam content.

Privacy Violations: Sharing another user's personal information without consent ("doxxing"); non-consensual intimate images; publishing personal contact information.

Marketplace Violations: Ticket listings for events you do not have valid rights to sell; listings that misrepresent seat location, view obstruction, or ticket validity; any non-digital ticket listing; including personal contact information in listings or About Me sections to solicit off-platform transactions; sharing links to malicious, fraudulent, or harmful external sites; sharing links to adult content or illegal content.

Profanity Standards: Passionate sports discussion is expected. Excessive profanity creating a hostile environment is prohibited. Personal attacks using profane language will be removed. Context matters — profanity in sports excitement may be acceptable; targeted harassment is not.

7.3 Content Moderation

Automated Detection: Rule-based content screening, automatic flagging of policy violations, real-time spam filtering. These are workflow automation tools, not AI decision-making systems.

User Reporting: "Report" button available on all user-generated content. Reported content is immediately hidden from public view pending review. Reporting is anonymous.

Human Review: All reported content reviewed within 24 hours. Context-sensitive review considering sports fan culture. Appeals process available for removal decisions.

Enforcement Actions: Content removal, warning notifications, temporary posting restrictions, account suspension, or permanent ban.

Grounds for Permanent Ban: Repeated violations after warnings; fraudulent activity of any kind; creating multiple accounts to evade restrictions or bans; harassment or abuse of other users; sharing prohibited content; attempting to circumvent platform safety measures. SeatConnect may terminate accounts immediately without prior warning for serious violations.

7.4 User Safety Tools

• Block other users to prevent interaction and content visibility
• Privacy settings to control who can see your content
• Report functionality for all forms of user interaction
• Option to limit interactions to verified users only

8. Platform Safety

8.1 Our Commitment to a Safe Environment

SeatConnect is committed to maintaining a safe, moderated environment for all users — including minors who use the Platform with parental consent under Section 4.1. The following measures are in place: community guidelines govern all user-generated content; SeatConnect reviews reported content and takes action against violations; all users can report content and block other users; the Platform enforces a 13+ minimum age and an 18+ requirement for ticket transactions; all automated flags are reviewed by human staff before account-level consequences are applied; and SeatConnect encourages parents and guardians of minor users to monitor their child's activity.

8.2 User Responsibility for Safe Interactions

While SeatConnect takes the measures above to foster a safe environment, no platform can guarantee that all interactions between users will be free of harm. All users are responsible for their own conduct. You agree not to use the Platform to contact, solicit, or engage with any user in a manner that is harassing, predatory, deceptive, or harmful.

If you become aware of any user who appears to be a minor being contacted in an inappropriate manner, or of any content that may endanger a minor, report it immediately using the in-app report function or by contacting support@seatconnect.com. SeatConnect will escalate reports involving the safety of minors to appropriate authorities where required by law.

8.3 No Guarantee of a Harm-Free Environment

SeatConnect implements the above safeguards in good faith and in accordance with industry standards. However, SeatConnect cannot monitor all user interactions in real time and cannot guarantee that the Platform will be completely free from harmful content or conduct. SeatConnect's liability for user-generated content and user interactions is limited as described in Sections 24 and 25.

9. Device Permissions

Required Permissions: Network access (for connectivity, transactions, and real-time features); device storage (for app data and local caching); push notifications (for transaction alerts, community updates, and security events).

Optional Permissions: Camera & photo library (for profile photos and document verification); location services (for fraud prevention and local event discovery).

Permission Control: All permissions can be managed through your device settings at any time. Revoking optional permissions will not result in account penalty, though some features may become unavailable.

9B. Ticket Marketplace

Marketplace Overview

SeatConnect's ticket marketplace facilitates peer-to-peer ticket sales between verified fans. SeatConnect acts as an intermediary platform and is not a party to any ticket sale transaction. All transactions are between individual buyers and sellers.

Digital Tickets Only — Absolute Requirement

SeatConnect exclusively supports Digital Ticket transactions. This is a non-negotiable, absolute requirement with zero exceptions. Physical tickets, print-at-home or PDF tickets, will call tickets, Apple Wallet tickets that cannot be officially transferred, screenshot-only tickets without an official transfer mechanism, and any ticket format that does not support direct transfer through an official venue or team platform are strictly prohibited. Attempting to fulfill any order with a non-digital ticket constitutes non-delivery.

Listing Accuracy

Sellers are solely responsible for the accuracy of their listings, including seat section, row, seat number, face value, any obstructions, and the validity of the tickets. Knowingly misrepresenting any listing detail is a material breach of this Agreement and grounds for immediate account termination.

Transfer Restriction Disclosure Required: Sellers must disclose any transfer restrictions, resale prohibitions, or limitations imposed by the original ticket issuer when listing tickets.

Single Listing Policy: Sellers must list all tickets for the same event and section as a single listing. Multiple separate listings for the same seats are prohibited.

Ticket Validity Guarantee

If tickets delivered to a buyer are invalid, cancelled, or materially different from the listing description, the buyer is entitled to a full refund. Refund eligibility and timing is governed by Section 12.

Prohibited Listings

Tickets the seller does not own or have the right to transfer; duplicate listings of the same ticket(s); tickets already used, transferred, or cancelled; non-digital ticket formats; stolen, counterfeit, or fraudulent tickets; tickets obtained through unauthorized means; tickets for events cancelled or indefinitely postponed; listings violating applicable state ticket resale law.

Price Setting

Sellers set their own prices. SeatConnect does not set, control, or guarantee ticket prices. Sellers are responsible for complying with all applicable anti-scalping and ticket resale laws in their jurisdiction. All prices must be listed in U.S. dollars.

Price Transparency — FTC Junk Fees Rule Compliance

SeatConnect complies with the FTC's Rule on Unfair or Deceptive Fees (16 C.F.R. Part 464), effective May 12, 2025. All ticket listings on the Platform must display the total price a buyer will pay — inclusive of all mandatory fees — clearly and prominently from the first moment pricing information is shown. SeatConnect does not add hidden fees on top of seller-set prices — any fees charged by the Platform will be clearly disclosed before a buyer confirms a purchase.

Make An Offer Feature

Sellers may enable the Make An Offer (MBO) feature when listing tickets, allowing buyers to submit offers below the listed price. Offers remain active until event kickoff or seller acceptance, whichever comes first. When a seller accepts an offer, the buyer enters the standard transaction checkout flow. The same two-part seller fee structure applies to accepted offers, calculated on the final agreed-upon sale price.

Event Cancellations

If an event is officially cancelled without rescheduling, buyers are entitled to a full refund of the original purchase price as fully described in Section 12. For postponed or rescheduled events, all sales are final. Original tickets remain valid for the new date. Buyers who cannot attend the rescheduled date may list their tickets for resale on the Platform.

Hub-Exclusive Listings

Sellers who are members of a team's Team Hub may designate any of their ticket listings as Hub-exclusive at the time of listing creation. Hub-exclusive listings are completely invisible to users who do not hold a Fan Card for the relevant team. They do not appear in general marketplace search results, are not discoverable through standard browsing, and are not disclosed or teased to non-members in any form. Only users who hold a valid Fan Card for the seller's team can see, access, and purchase a Hub-exclusive listing.

10. Escrow & Ticket Transfer Flows

All ticket transactions on SeatConnect are processed through one of two secure escrow flows, determined by ticket type at the time of listing. SeatConnect collects and holds the buyer's payment at the time of purchase. Funds are not released to the seller until 5–10 business days after the event has concluded, regardless of when tickets are delivered. Full payout terms are in Section 11.4.

10.1 Fan to Fan Escrow Flow (Single-Game Tickets)

The Fan to Fan Escrow Flow applies to individual single-game ticket listings where the seller transfers Digital Tickets directly to the buyer.

1. Buyer submits payment — funds held in escrow by SeatConnect
2. Seller transfers Digital Tickets directly to the buyer via the team's official transfer system (Ticketmaster, venue app, or equivalent)
3. Buyer accepts the transfer on the official platform
4. Both parties confirm on SeatConnect — seller confirms transfer complete, buyer confirms receipt
5. Transaction is finalized and payout proceeds per Section 11.4

Seller Best Practice: Transfer tickets as soon as possible after a sale is confirmed. Do not wait for reminder notifications.

Standard Purchases — more than 72 hours before event

The 36-hour mark is the trigger at which SeatConnect may cancel the transaction. Whether and when to cancel is determined by the platform — SeatConnect considers all relevant circumstances, including whether the seller has communicated, whether transfer is in progress, and how close the event is.

Last-Minute Purchases — 72 hours or less before event

Upon Cancellation (Both Flows)

• Buyer receives a full refund to their original payment method within 5–10 business days
• Seller receives no payout for the cancelled transaction
• Cancellation is recorded on the seller's account and may affect seller standing per Section 13.6
• Buyer is free to purchase tickets through the Platform from another seller

10.2 SeatConnect Escrow Flow (Premium Ticket Products)

The SeatConnect Escrow Flow applies to premium ticket products where SeatConnect acts as the intermediary — the seller transfers tickets to SeatConnect, not directly to the buyer. SeatConnect manually verifies the tickets and then delivers them to the buyer.

Applicable ticket types: Suites (single-game and multi-game); shared suites; multi-game ticket packages; season tickets (full and partial); any other premium inventory designated by SeatConnect.

1. Buyer submits payment — funds held in escrow by SeatConnect
2. Seller transfers Digital Tickets to SeatConnect at tickets@seatconnect.com within 72 hours of sale confirmation
3. SeatConnect manually verifies that the tickets received match the listing exactly
4. SeatConnect delivers the verified tickets to the buyer's email address on file
5. Transaction is finalized and payout proceeds per Section 11.4

Seller Transfer Deadline: Sellers must transfer Digital Tickets to tickets@seatconnect.com within 72 hours of sale confirmation. If 72 hours pass without a transfer and without communication from the seller, SeatConnect reserves the right to cancel the transaction, issue a full refund to the buyer, and void the seller's listing with no payout.

SeatConnect Verification & Delivery: SeatConnect will complete verification and delivery within 24 hours of receiving the tickets. Maximum timeline from purchase to delivery is approximately 96 hours. SeatConnect will always aim to complete the full process faster than this outer limit.

Verification Outcomes:

• Tickets pass verification: SeatConnect delivers to the buyer's email on file. Transaction proceeds.
• Tickets fail verification: If tickets do not match the listing, SeatConnect will notify the seller immediately and give them a reasonable opportunity to provide corrected tickets. If the issue cannot be resolved in time, SeatConnect will cancel the transaction and issue the buyer a full refund.
• Platform or third-party system error: If verification or delivery fails due to a SeatConnect system error or a third-party platform outage outside the seller's control, the buyer receives a full refund and the seller is not penalized.

10.3 Escrow Flow Determination

The applicable escrow flow is determined automatically by the Platform based on ticket type at the time of listing.

10.4 Dual Confirmation System

All transactions require confirmation on two platforms to be finalized: the official ticketing platform (Ticketmaster or venue equivalent) and the SeatConnect Platform. For SeatConnect Escrow Flow, SeatConnect initiates the final transfer to the buyer.

Buyer Confirmation — What Happens:

• Buyer confirms receipt → transaction finalized, seller payout proceeds on schedule
• Buyer receives tickets but does not confirm within 24 hours with no dispute filed → SeatConnect assumes successful delivery and seller payout proceeds automatically
• Buyer did NOT receive tickets → buyer must file a dispute through the "Report Issue" button within 24 hours of expected transfer or before event start, whichever is earlier. Silence equals assumed receipt.

Legal Effect of Buyer Confirmation: By confirming receipt, the buyer acknowledges tickets were received, appear valid, and match the listing description. Confirmation does not waive rights for invalid tickets discovered at the venue — buyers may still report within 5 days of the event.

10.5 Platform Error Liability

If a SeatConnect system error causes a transfer failure or verification failure, SeatConnect will issue a full refund to the buyer. Sellers will not be penalized for failures caused by verified platform errors.

10.6 SeatConnect's Escrow Obligations

Fan to Fan Escrow: Hold buyer funds securely until transaction finalization or refund; send reminder notifications to sellers as the 72-hour deadline approaches; process delinquent transactions promptly upon deadline expiry; confirm digital ticket delivery before finalizing any transaction.

SeatConnect Escrow: Acknowledge receipt of tickets transferred to tickets@seatconnect.com within 2 business hours during support hours; verify tickets within the committed timelines; transfer verified tickets to the buyer promptly upon verification; return seller's tickets within 48 hours if verification fails; issue full buyer refund within 24 hours of any cancellation determination.

Both Flows: Maintain transparent pending balance visibility in Stripe Connect for sellers; provide clear dispute escalation through support@seatconnect.com; not release escrowed funds while any active dispute or chargeback flag is pending.

11. Payment Processing & Fees

11.1 Payment Processor

All payment processing is handled by Stripe, Inc. By completing a transaction, you agree to Stripe's Terms of Service and Privacy Policy. SeatConnect does not store full payment card numbers or sensitive banking credentials. Stripe processes and tokenizes all payment data directly.

11.2 Seller Fees

Sellers are charged two separate fees per Successful Transaction, both deducted from the sale price prior to payout. These fees apply to all transactions — standard listings and Make An Offer accepted prices alike — and are always calculated on the final transaction amount.

Fee 1 — SeatConnect Platform Fee: 7% of the total sale price. This is SeatConnect's marketplace commission.

Fee 2 — Stripe Connect Processing Fee: 2.9% + $0.30 of the total sale price. Passed through to the seller at cost with no markup by SeatConnect.

Combined: Together, approximately 10% of the transaction value.

Standard listing example: A $200 ticket sale — SeatConnect fee: $14.00 (7%) + Stripe fee: $6.10 (2.9% of $200 + $0.30) = $20.10 total deducted. The seller receives $179.90.

Make An Offer example: A seller lists at $250 and accepts a buyer's offer of $180 — SeatConnect fee: $12.60 (7% of $180) + Stripe fee: $5.52 (2.9% of $180 + $0.30) = $18.12 total deducted. The seller receives $161.88.

11.3 Buyer Fees

Buyers pay no additional fees beyond the listed ticket price. The SeatConnect platform fee and Stripe processing fee are both charged to the seller, not the buyer.

11.4 Seller Payouts

Seller payouts are processed through Stripe Connect. Payouts are not initiated when tickets are delivered or when the transaction is confirmed — payouts are initiated 5–10 business days after the event has concluded. SeatConnect collects and holds the buyer's payment at the time of purchase, but the seller is not paid until after the event takes place. This applies equally to both escrow flows.

Why We Hold Funds Until After the Event: Post-event payout timing is industry standard across all major secondary ticket marketplaces. This structure ensures the event actually took place, confirms the tickets provided valid entry, provides a window to identify and resolve issues, protects sellers from fraudulent chargebacks, and protects buyers by ensuring funds remain available for legitimate refunds.

Pending Balance System: Once a Successful Transaction is confirmed (tickets delivered and transfer verified), funds are credited to the seller's Stripe Connect account as "pending balance." This balance is visible in the Stripe Connect dashboard but is not available for withdrawal until the post-event payout window clears.

Per-Event Payout Schedule — Multi-Game Products: For any ticket product covering more than one event, payouts are issued per event — not as a single lump sum. Each individual game or event triggers its own separate payout, initiated 5–10 business days after that specific event concludes. Example: A 10-game season ticket package triggers 10 separate payouts, one per game. Business Days are Monday through Friday, excluding U.S. federal holidays.

11.5 Seller Payout Disputes

If a seller believes a commission was incorrectly calculated, a deduction was applied in error, or a payout was not received within the stated timeline, the seller may submit a payout dispute by emailing support@seatconnect.com with subject line "Payout Dispute — [Transaction ID]." SeatConnect will review and respond within 5–7 business days.

11.6 Tax Reporting

Sellers are solely responsible for all tax obligations arising from ticket sales. SeatConnect will issue IRS Form 1099-K to sellers whose annual transactions exceed applicable federal or state reporting thresholds. Sellers must maintain accurate records and consult a qualified tax professional. SeatConnect does not provide tax advice.

11.7 Unclaimed Funds

Unclaimed balances, pending payouts, or dormant account funds are governed by Stripe Connect's terms regarding unclaimed and dormant accounts, including any applicable escheatment requirements.

12. Buyer Terms & Buyer Protection

12.1 Purchase Confirmation

All sales are final once a purchase is confirmed. By completing a purchase, you agree to the listed price plus any applicable fees.

12.2 Buyer Responsibilities

• Verify event details and ticket information before purchase
• Maintain an accurate and current email address on file
• Download and access the venue's official ticketing app
• Accept ticket transfers through the official platform within the specified timeframe
• Return to SeatConnect to confirm receipt after accepting the transfer
• Contact support immediately if any issues arise
• Report problems within the applicable claim deadline

12.3 Ticket Delivery — Know Your Escrow Flow

Fan to Fan Escrow Flow (Single-Game Tickets): The seller transfers Digital Tickets directly to you through the team's official transfer system. If tickets are not received within the listed timeline, contact support@seatconnect.com immediately.

SeatConnect Escrow Flow (Premium Products): SeatConnect receives tickets from the seller, verifies them, and transfers them directly to you. If you have not received your tickets at least 48 hours before the event, contact support immediately.

12.4 Buyer Protection

SeatConnect's Buyer Protection covers the following scenarios. In all covered scenarios, the buyer is entitled to a full refund of the original purchase price to their original payment method. There are no Platform Credits — refunds only.

Covered Scenarios:

• Non-Delivery: The seller did not transfer tickets within the required timeframe.
• Invalid or Fraudulent Tickets: Tickets received do not grant valid entry to the event.
• Material Misrepresentation: Tickets received materially differ from the listing description — including wrong section or row, wrong date or event, obstructed view not disclosed, fewer tickets than purchased.
• Event Cancellation: The event is officially cancelled by the event organizer and will not be rescheduled.
• SeatConnect Escrow Flow Failure: SeatConnect fails to verify and transfer tickets within committed timeline through no fault of the buyer.
• Non-Digital Fulfillment Attempt: The seller attempts to fulfill the order using physical, print-at-home, PDF, or will-call tickets.

Not Covered: Buyer's remorse; schedule conflicts; change-of-mind cancellations; dissatisfaction with seat quality or view (where not materially different from listing); postponed or rescheduled events; any transaction arranged or completed outside the Platform.

12.5 Claim Deadlines

Failure to submit a claim within the applicable deadline constitutes waiver of the claim. Silence after an event is assumed receipt.

How to File a Claim: Tap the "Report Issue" button on the transaction in the SeatConnect app, or email support@seatconnect.com with subject line "Buyer Protection Claim — [Transaction ID]." SeatConnect will acknowledge within 2 business hours during support hours.

12.6 Claim Resolution Timelines

Refund Processing: All approved refunds are processed to the buyer's original payment method through Stripe within 5–10 business days depending on the buyer's card issuer.

12.7 Appeals

If you believe SeatConnect's determination was made in error, you may submit a written appeal to support@seatconnect.com within 7 calendar days of receiving the determination. Appeals are reviewed by SeatConnect management and a final determination will be issued within 5–7 business days. Appeal determinations are final and binding.

12.8 Fraud and Abuse of Buyer Protection

Buyer Protection exists to protect buyers who transact in good faith. Submitting false claims, providing fabricated evidence, or filing claims for tickets that were validly delivered is a material breach of this Agreement and may result in account suspension, permanent ban, and recovery of any fraudulently obtained refunds plus applicable penalties.

12.9 Chargebacks

Initiating an unauthorized chargeback for a valid, delivered transaction is a breach of this Agreement. SeatConnect will contest all chargebacks we believe to be invalid with full evidence of the completed transfer. Accounts associated with fraudulent chargeback attempts may be permanently suspended. See Section 15 for full chargeback terms.

13. Seller Terms

13.1 Digital Tickets — Non-Negotiable Requirement

SeatConnect only accepts and supports Digital Ticket transfers. This is an absolute requirement with zero exceptions. Attempting to fulfill an order through any non-digital method constitutes non-delivery.

13.2 Seller Representations & Ticket Possession

By listing tickets on the Platform, you represent and warrant that you own the tickets, they are in your actual or constructive possession at the time of listing, you have full legal authority to sell and transfer them, they are valid Digital Tickets, they have not been transferred, used, or sold elsewhere, all listing details are accurate, and you will fulfill confirmed orders on time.

Nevada Law (NRS 598.3979): Tickets may not be listed for resale unless they are in the actual or constructive possession of the seller at the time of listing.

Listing Attestation: At the time of creating any ticket listing, sellers are required to affirmatively confirm via an in-app checkbox that the tickets are in their actual or constructive possession, are valid digital tickets available for transfer, and have not been listed or sold elsewhere. This attestation is timestamped and retained by SeatConnect.

13.3 Mandatory Deadlines

Transfer timelines for both escrow flows are fully defined in Section 10. Sellers must respond to SeatConnect outreach promptly. Best Practice: Transfer tickets within 12–24 hours of purchase confirmation.

13.4 Seller Identity Verification

Sellers must complete identity verification through Stripe Connect before any payout is processed. See Section 4.6 for full details.

13.5 Order Cancellation by Seller

Sellers may not cancel a confirmed order without SeatConnect's prior approval. Unjustified cancellations may result in financial penalties, negative account standing, listing restrictions, account suspension, or permanent marketplace suspension for repeated cancellations.

13.6 Non-Delivery

Failure to deliver valid Digital Tickets by the required deadline constitutes non-delivery. SeatConnect will refund the buyer in full and may recover the refund amount from the seller's pending balance or future earnings. Automatic Cancellation Triggers include: seller fails to complete transfer by the 72-hour mark AND fails to respond to platform intervention within 24 hours; transfer not completed by official event start time; seller admits inability to transfer; clear pattern of negligence or fraud.

13.7 Enhanced Seller Features (Optional)

All sellers receive Verified Seller status through mandatory Stripe Connect verification. Sellers may optionally submit additional documentation for Premium Seller or Elite Seller badges, featured listing opportunities, priority support, and reduced transaction restrictions.

14. Reviews & Ratings

14.1 Review System

Buyers and sellers may leave reviews following a completed transaction. Buyers can rate sellers on a scale of 1–5 stars. For ratings of 3 stars or below, buyers are prompted to provide written feedback. Sellers may also review buyers. Reviews can be submitted within 30 days of transaction completion.

14.2 Review Guidelines

Reviews must be honest, factual, and based on actual transaction experience. Personal attacks, inappropriate language, or discriminatory content are prohibited. Users may not offer incentives for positive reviews or threaten negative reviews.

14.3 Review Display & Moderation

User ratings are displayed on profiles, Fan Cards, and listings. Reviews may not be deleted by the reviewed party. Disputes regarding unfair negative reviews must be submitted to support@seatconnect.com — SeatConnect will investigate within 7–10 business days.

15. Fraud Prevention & Penalties

15.1 Prohibited Buyer Activities

Buyers are strictly prohibited from using stolen or fraudulent payment methods; initiating chargebacks for successfully delivered tickets; falsely claiming non-receipt; creating multiple accounts to abuse refund policies; submitting false reviews; providing false identity or age information; conducting transactions outside the Platform; or engaging in any form of payment fraud or identity theft.

15.2 Prohibited Seller Activities

Sellers are strictly prohibited from intentionally failing to transfer tickets after receiving payment; listing tickets they do not own; repeatedly missing transfer deadlines; providing false proof of transfer; refusing to cooperate with dispute resolution; creating multiple accounts; or establishing a pattern of non-delivery.

15.3 Transaction Monitoring & Fraud Detection

SeatConnect employs rule-based and automated fraud detection systems including purchase pattern analysis, real-time payment fraud screening, velocity checks, cross-platform fraud database checking, and multiple account detection.

15.4 Consequences for Buyer Fraud

Immediate account suspension or termination, loss of access to all platform features, forfeiture of pending transactions, and full financial liability for all costs incurred due to fraudulent activity including chargeback fees of $15–75 per chargeback, legal action, and credit bureau reporting for unpaid debts.

15.5 Chargeback Policy & Abuse

For Buyers: Initiating a chargeback for a successfully delivered transaction may result in full transaction amount liability, chargeback fees, administrative costs, permanent account termination, and legal action.

For Sellers: Sellers are liable for chargebacks related to their own transactions; SeatConnect has the right to deduct chargeback amounts from their Stripe Connect balance or future payouts. Sellers may not close their Stripe Connect or SeatConnect account while chargebacks are pending.

Chargeback Recovery: For buyer-initiated fraudulent chargebacks, buyers are liable for the full amount. For seller-caused chargebacks, SeatConnect will deduct the amount from seller's future earnings. Evidence of successful digital transfer will be provided to payment processors to contest fraudulent chargebacks.

16. Communication & Platform Rules

16.1 Platform Communication

All transaction-related communication must occur through the App's messaging system. Users may not share personal contact information, attempt to conduct transactions outside the Platform, or engage in inappropriate, abusive, or threatening communication. All messages are logged and may be reviewed for dispute resolution and safety purposes.

16.2 Off-Platform Transaction Disclaimer

SeatConnect is not responsible for any transactions that occur between users outside of our official Platform and payment processing system. Users who conduct transactions through external means do so at their own risk and without any SeatConnect protections, guarantees, or dispute resolution services. Such transactions are strictly prohibited and may result in account termination.

16.3 Prohibited Communications

Requests to complete transactions outside the Platform; sharing personal contact information; spam or unsolicited advertising; phishing attempts; threatening, harassing, or discriminatory messages; false claims about ticket availability; and any communication intended to defraud other users are all strictly prohibited.

16.4 Marketing Communications

SeatConnect may send transactional communications related to your account (cannot be opted out of). Promotional communications require your explicit consent. You may opt out at any time through account settings or by clicking "unsubscribe" in any promotional email.

17. Analytics, Tracking & Performance

17.1 App Analytics: SeatConnect uses analytics tools to monitor app performance, user experience, and technical issues.

17.2 User Behavior Analytics: We analyze aggregated user behavior patterns to improve our marketplace. A/B testing may be conducted to improve features.

17.3 Privacy in Analytics: Analytics data is aggregated and anonymized whenever possible. Personal identifying information is not shared with third-party analytics providers except as described in our Privacy Policy. Users can opt out of certain non-essential analytics tracking through app settings.

17.4 Cookies & Tracking Technologies: Essential cookies required for platform operation cannot be disabled. Analytics and preference cookies can be managed through browser settings or in-app preferences.

18. Automated Systems

18.1 Rule-Based Workflow Automation: SeatConnect uses rule-based workflow automation — not AI decision-making systems — for fraud detection alerts, transaction monitoring, content screening, and platform operations. Human staff review all flagged situations before account-level consequences are applied.

18.2 User Rights Regarding Automated Flags: If your account or transaction is flagged by an automated system, you have the right to request human review. Contact support@seatconnect.com. Human review will be completed within 2 business hours during support hours.

19. Intellectual Property

19.1 SeatConnect Ownership

All intellectual property associated with the Platform is exclusively owned by Seat Connect, LLC. This includes the SeatConnect name, wordmark, logo, and all brand elements; the Platform's design, user interface, visual elements, and overall look and feel; all software, code, algorithms, and technical architecture; all original written content, marketing materials, and documentation; the Fan Card system, About Me system, Team Hubs structure, Fan to Fan Escrow Flow, SeatConnect Escrow Flow methodology, and all proprietary platform concepts and features; and all data compilations, databases, and analytics generated through Platform operation.

19.2 License to Use the Platform

Subject to your full compliance with this Agreement, SeatConnect grants you a limited, non-exclusive, non-transferable, revocable, personal license to access and use the Platform solely for personal, non-commercial purposes. This license expressly prohibits reproducing or distributing any Platform content; reverse-engineering or disassembling any software; scraping or programmatically extracting data; creating derivative works; using the Platform to build a competing product or service; framing or mirroring the Platform; removing proprietary notices; and using automated systems, bots, or scripts. Any unauthorized use immediately terminates this license and may result in civil and criminal liability.

19.3 User-Generated Content License

By posting content on the Platform, you grant SeatConnect a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, sublicensable license to use, display, reproduce, distribute, modify, adapt, publish, translate, and create derivative works from your content in connection with operating, promoting, and improving the Platform, without compensation to you.

You retain ownership of your original content. You represent and warrant that you own or have all necessary rights to the content you post.

SeatConnect does not use your content to train AI. SeatConnect does not use, sell, license, or otherwise provide user-generated content to train, fine-tune, or develop artificial intelligence or machine learning models, whether operated by SeatConnect or any third party. SeatConnect does not sell your content to data brokers, AI companies, or any other third party for AI training or model development. This commitment applies regardless of any other license granted in this Section.

19.4 Brand & Logo Protection

The SeatConnect name and all SeatConnect logos, visual brand elements, and design marks are proprietary to Seat Connect, LLC. You may not use SeatConnect's name, logos, or visual brand elements in any manner without SeatConnect's prior written permission.

19.5 Copyright Infringement (DMCA)

To submit a DMCA takedown notice, email support@seatconnect.com with: (1) identification of the copyrighted work; (2) identification of the infringing material and its Platform location; (3) your contact information; (4) a good-faith belief statement that the use is unauthorized; and (5) a statement under penalty of perjury that the information is accurate and you are authorized to act.

19.6 No Affiliation with Teams, Leagues, or Venues

SeatConnect has no affiliation, partnership, sponsorship, endorsement, or business relationship of any kind with any sports team, league, sports organization, or venue. Team names and colors are used on the Platform solely to enable fans to identify and connect with other fans of the same team. SeatConnect does not use, display, or reproduce any official team logos, league marks, shield marks, wordmarks, or any other proprietary visual identity. All team names, league names, logos, marks, and visual identities referenced on the Platform are the exclusive intellectual property of their respective owners.

19.7 Sports Data

Score data, game statistics, and related sports information displayed on the Platform are sourced from third-party data providers. SeatConnect does not guarantee the accuracy, completeness, or timeliness of any sports data displayed.

19.8 Feedback

If you submit feedback, suggestions, or recommendations to SeatConnect, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Platform or any other product or service without obligation, attribution, or compensation to you.

20. Privacy & Data

Your use of the Platform is governed by our Privacy Policy, incorporated into this Agreement by reference. By using the Platform, you consent to the collection, use, and sharing of your data as described in the Privacy Policy. SeatConnect does not sell your personal information.

Data Retention:

• Transaction data: 7 years for tax reporting and legal compliance
• Account activity logs: 2 years for security monitoring
• Verification documents: automatically deleted within 30 days after verification
• Communication records: 3 years for dispute resolution

21. Third-Party Services & Links

The Platform integrates with third-party services including Stripe for payment processing and other providers for analytics, communications, and platform infrastructure. SeatConnect is not responsible for the practices, content, or reliability of any third-party service.

Third-Party Platform Disclaimer: SeatConnect disclaims all liability for technical failures, outages, or errors of Ticketmaster, venue apps, or other official ticketing platforms. Sellers are responsible for completing transfers despite third-party technical issues. Platform outages do not extend the 72-hour transfer deadline.

22. Data Security & Platform Reliability

22.1 Security Measures: Encryption in transit and at rest, PCI-DSS compliant payment processing through Stripe Connect, multi-factor authentication options, regular security audits, and role-based access controls.

22.2 Platform Availability: SeatConnect strives for high uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

22.3 Data Breach Response: In the event of a data breach affecting personal information, affected users will be notified within 72 hours of breach confirmation as required by applicable law.

22.4 User Security Responsibilities: Maintain the security of your account credentials; do not share your password; enable multi-factor authentication when available; report suspected unauthorized access immediately. SeatConnect will never ask for your password via email or phone.

23. Customer Support

Business Hours: Monday through Sunday, 6:00 AM – 9:00 PM Pacific Time

Standard Response Time: Within 2 business hours during support hours for transaction-related inquiries

Event Day Support: Priority response within 2–4 hours for active transactions on event day

Dispute Resolution: 3–5 business days for standard cases; 24–48 hours for time-sensitive matters

Contact: support@seatconnect.com — for event-day emergencies, include "URGENT — EVENT TODAY" in your subject line.

Support Limitations: Customer support cannot override Stripe Connect's verification decisions. We cannot guarantee specific outcomes. We cannot provide legal, tax, or financial advice.

24. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. SEATCONNECT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AS A MARKETPLACE PLATFORM, SEATCONNECT DOES NOT: sell, own, hold, or transfer any tickets; guarantee the authenticity, validity, or quality of any listing; guarantee that sellers will complete transfers; guarantee entry to any event; or control the actions or reliability of any user.

SeatConnect is not responsible for event cancellations, postponements, venue policies, entry requirements, accessibility, or any incidents occurring at event venues.

Section 230 — Third-Party Content: SeatConnect is an interactive computer service as defined under Section 230 of the Communications Decency Act (47 U.S.C. § 230). SeatConnect is not the publisher or speaker of any content created or posted by users of the Platform. Pursuant to Section 230, SeatConnect is not liable for any content posted, shared, or transmitted by users. SeatConnect's good-faith moderation efforts do not diminish or waive these protections.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEATCONNECT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF — OR INABILITY TO USE — THE PLATFORM.

IN NO EVENT SHALL SEATCONNECT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SEATCONNECT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Exceptions: These limitations do not apply to SeatConnect's obligations under Section 12 (Buyer Protection) for eligible claims; refunds for cancelled events; claims arising from SeatConnect's gross negligence or willful misconduct; or any liability that cannot be excluded under applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Seat Connect, LLC and its officers, directors, employees, affiliates, partners, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: your use of or access to the Platform; your violation of this Agreement or any applicable law; your ticket listings, transactions, or conduct as a buyer or seller; content you post, share, or transmit through the Platform; your violation of any third-party rights; any misrepresentation of your identity, credentials, or verification status; your failure to comply with Digital Ticket requirements or applicable escrow flow obligations; and any off-platform transaction you enter into with another user.

27. Account Suspension & Termination

27.1 Termination by SeatConnect: SeatConnect may suspend or permanently terminate your access at any time, with or without cause and with or without notice. Grounds include violation of this Agreement, fraudulent activity, repeated non-delivery, non-digital ticket fulfillment, chargeback abuse, harassment, providing false information, circumventing platform fees or security, creating multiple accounts, or any conduct harmful to users or the Platform.

27.2 Termination by User: You may request account deletion at any time by contacting support@seatconnect.com or through the account deletion option in app settings. Pending transactions will be cancelled immediately upon deletion, and affected buyers will be refunded. Outstanding financial obligations survive account deletion.

27.3 Effect of Termination: Upon termination, your license ends immediately; access to all Platform features is revoked; pending transactions may be cancelled at SeatConnect's discretion; account data may be retained as required by law. Sections that by their nature survive termination remain in full effect.

27.4 Reinstatement: Reinstatement decisions are made at SeatConnect's sole discretion.

28. Updates to the Platform & Terms

28.1 Platform Changes: SeatConnect reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice.

28.2 Terms Updates: We may update this Agreement at any time by posting a revised version on the Platform. For material changes, we will provide advance notice through the app or email where feasible. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Agreement.

29. Governing Law & Dispute Resolution

29.1 Governing Law: This Agreement is governed by the laws of the State of Nevada, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of state and federal courts located in Las Vegas, Clark County, Nevada.

29.2 Mandatory Internal Resolution: Before initiating any legal action, you agree to first submit your dispute in writing to support@seatconnect.com. SeatConnect will investigate and respond within 30 days of receiving complete information. The 3-year statute of limitations in Section 29.6 is tolled during this period.

29.3 Small Claims Court: Either party may pursue claims in small claims court in Las Vegas, Nevada if the dispute qualifies. Small claims court is the preferred venue for disputes under $5,000.

29.4 Class Action Waiver: YOU AND SEATCONNECT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You may opt out of this waiver by notifying us in writing at support@seatconnect.com within 30 days of first accepting this Agreement.

29.5 Injunctive Relief: Nothing in this Section limits either party's right to seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

29.6 Statute of Limitations: All legal actions must be commenced within three (3) years after the cause of action arises.

30. App Store Compliance

The Platform is distributed through the Apple App Store and Google Play Store. By downloading the app, you agree to the applicable store's terms of service. SeatConnect — not Apple or Google — is solely responsible for the Platform and its content. Apple and Google have no obligation to provide maintenance or support.

31. International Compliance

SeatConnect is based in the United States. User data is primarily stored and processed in the United States. By using the Platform, international users consent to the transfer of their data to the United States. All transactions are processed in U.S. dollars. Users must comply with local ticket resale laws and regulations in their jurisdiction.

32. General Provisions

32.1 Entire Agreement: This Agreement, together with the Privacy Policy and any additional policies incorporated by reference, constitutes the entire agreement between you and SeatConnect regarding the Platform.

32.2 Severability: If any provision of this Agreement is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

32.3 No Waiver: SeatConnect's failure to enforce any right or provision does not constitute a waiver of that right or provision.

32.4 Assignment: You may not assign or transfer your rights under this Agreement without SeatConnect's prior written consent.

32.5 Force Majeure: SeatConnect is not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control.

33. Contact Information

Seat Connect, LLC
Email: support@seatconnect.com
Support Hours: Monday – Sunday, 6:00 AM – 9:00 PM PT
Response Time: Within 2 business hours during support hours
Location: Las Vegas, Nevada, United States

1. Definitions

• "App" — the SeatConnect mobile software application, including all updates, upgrades, modifications, and related documentation.
• "Content" — all text, graphics, images, data, software, and other materials available through the App.
• "Device" — any smartphone, tablet, or other mobile device on which you install or access the App.
• "Platform" — the ticket resale marketplace and community services provided through the App.
• "Services" — all features, functions, and capabilities provided through the App.
• "User Content" — any content that you create, upload, or share through the App.

2. License Grant

2.1 Grant of License: Subject to your compliance with this Agreement and all applicable laws, Seat Connect, LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on compatible Devices that you own or control, solely for your personal, non-commercial use.

2.2 Scope of License: This license allows you to download and install the App on compatible Devices; access and use the App's features and Services as intended; create an account and participate in the Platform's marketplace and community; receive updates and upgrades; and use Team Hubs, Fan Card, and other social and community features.

2.3 License Restrictions: You may NOT copy, modify, adapt, translate, or create derivative works of the App; reverse engineer, disassemble, decompile, or attempt to derive the source code; remove, alter, or obscure any proprietary notices; distribute, sublicense, lease, rent, loan, or otherwise transfer the App; use the App for any commercial purpose without prior written consent; use automated systems, bots, or scripts; circumvent, disable, or interfere with security features; or use the App to build a competing product or service.

3. Intellectual Property Rights

3.1 Ownership: The App and all Content, features, and functionality are owned by Seat Connect, LLC, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Brand & Logo Protection: The SeatConnect name and all SeatConnect logos and visual brand elements are proprietary to Seat Connect, LLC and may not be used without prior written permission.

3.3 Reservation of Rights: All rights not expressly granted to you in this Agreement are reserved by Seat Connect, LLC.

4. User Content & Conduct

4.1 User Content License: By submitting User Content through the App, you grant Seat Connect, LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content solely for the purpose of operating and improving the App and Services. This license does not include the right to use User Content for AI or machine learning training, as specified in Part I Section 19.3.

4.2 User Representations: You represent and warrant that you own or have the necessary rights to submit your User Content; your User Content does not violate any third-party rights; your User Content complies with Part I of this Agreement and all community guidelines; and you are solely responsible for the accuracy and legality of your User Content.

5. Disclaimers & Limitations

5.1 "As Is" Disclaimer: THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

5.2 Marketplace Disclaimer: SeatConnect operates solely as a marketplace platform connecting ticket buyers and sellers. We do not sell, own, or provide any tickets; guarantee the authenticity, validity, or quality of any listing; have any affiliation with venues, teams, artists, or primary ticket sellers; or control or guarantee the conduct of any user.

5.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEATCONNECT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

5.4 Cap on Liability: IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

6. Termination

6.1 Termination by You: You may terminate this license at any time by deleting the App from your Device. Account deletion can be completed through the settings page within the App.

6.2 Termination by Us: SeatConnect may terminate or suspend your license and access to the App at any time, with or without cause and with or without notice.

6.3 Effect of Termination: Upon termination, all rights granted under this Agreement immediately cease; you must immediately stop using the App and delete all copies from your Devices; we may delete your account data subject to legal retention requirements; outstanding financial obligations survive termination.

6.4 Survival: The following sections shall survive termination: Definitions, Intellectual Property Rights, Disclaimers and Limitations, Indemnification, Governing Law and Dispute Resolution, and any other provisions that by their nature should survive.

7. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control.

8. General Provisions

8.1 Entire Agreement: This Agreement (comprising Part I and Part II), together with our Privacy Policy, constitutes the entire agreement between you and SeatConnect regarding your use of the App.

8.2 Severability: If any provision is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary and the remaining provisions shall remain in full force and effect.

8.3 Waiver: No waiver of any term or condition shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

8.4 Assignment: You may not assign or transfer this Agreement or your rights hereunder without our prior written consent. We may assign this Agreement at any time without notice.

Acknowledgment & Acceptance

BY DOWNLOADING, INSTALLING, OR USING THE SEATCONNECT APP, YOU ACKNOWLEDGE THAT:

• You have read and understood this entire Agreement (Part I and Part II)
• You are at least 18 years of age
• You agree to be bound by all terms and conditions set forth herein
• You have reviewed and agree to our Privacy Policy
• You understand the Order of Precedence: Terms & Conditions take precedence over this EULA, which takes precedence over the Privacy Policy (except for data protection matters)
• You have the legal capacity to enter into this binding Agreement

By using SeatConnect, you acknowledge that you have read, understood, and agree to this Agreement in its entirety.